JOB FUNCTION: The Operations Manager is responsible for overseeing day-to-day warehouse and distribution activities, ensuring efficient operations, inventory accuracy, and timely order fulfillment. This role focuses on optimizing processes, maintaining workplace safety, and leading a team to meet operational goals.

JOB DUTIES

• Oversee daily warehouse operations, including receiving, storage, order picking, packing, and shipping.
• Manage the customer service and billing department to enhance order processing, invoicing accuracy, and client satisfaction.
• Implement best practices to improve efficiency, accuracy, and productivity within the distribution center.
• Monitor inventory levels, ensure proper stock rotation, and maintain accuracy through cycle counts and audits.
• Oversee and manage an additional location in Quebec.
• Ensure compliance with company policies, workplace health and safety regulations, and industry standards.
• Lead, train, and develop warehouse staff, fostering a positive and productive work environment.
• Track key performance indicators (KPIs) to assess operational effectiveness and drive continuous improvement.
• Work closely with supply chain and sales to ensure smooth logistics operations.
• Oversee facility maintenance, security, and warehouse equipment to ensure a safe and functional workplace.
• Promote a safety-first culture by ensuring adherence to all workplace safety procedures and regulations.

KNOWLEDGE & SKILLS:

• Strong leadership and team management skills with the ability to coach and develop staff.
• Proficiency in ERP Systems and Microsoft Office Suite.
• Excellent problem-solving, organizational, and communication skills.
• Solid understanding of Canadian workplace safety regulations and compliance standards.
• Being bilingual would be a plus.
• Willingness to travel 30% of the time.

EDUCATION & EXPERIENCE:

• Post-secondary education in supply chain management, logistics, business administration, or a related field (preferred).
• 5+ years of experience in distribution, logistics, or warehouse management

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [email protected]

We thank all who apply, however only those who meet the qualifications will be contacted.

Full compensation packages are based on candidate experience and certifications.