Are you passionate about technology and delivering exceptional IT solutions? Do you thrive in fast-paced, dynamic environments? Alt-Tech, a leading Managed Service Provider (MSP) in Sherwood Park, Alberta, is seeking a Deployment Experience Specialist to join our team.

About Us

At Alt-Tech, we provide cutting-edge IT solutions to a diverse range of businesses. Our mission is to empower organizations with reliable, efficient, and scalable technology that drives their success. We are committed to fostering a collaborative and innovative workplace where employees can grow and excel.

Position Overview

As a Deployment Experience Specialist, you will play a critical role in our team, responsible for deploying and configuring computers and related hardware across various client environments. You will ensure smooth installations, migrations, and integrations while delivering outstanding customer service.

Key Responsibilities

• Deploy and configure Windows and MacOS operating systems in diverse environments.
• Install, configure, and troubleshoot computer hardware and peripherals.
• Assist with Active Directory and Microsoft Azure/Entra operations, including basic user and group management.
• Configure access to Microsoft SharePoint and Office 365 applications.
• Collaborate with clients and team members to deliver seamless IT deployments and solutions.
• Maintain detailed documentation of deployment processes and client configurations.
• Provide on-site and remote technical support as needed during and after deployments.

Requirements

• Experience Windows and Mac operating systems and their deployment processes.
• Basic understanding of Active Directory and Microsoft Azure/Entra for user and group management.
• Familiarity with Microsoft SharePoint and Office 365 applications.
• Strong troubleshooting skills.
• Excellent communication and interpersonal skills.
• Eager to learn.
• Ability to work independently and as part of a team.
• Valid driver's license with a clean drivers abstract.
• Clean police record check.

Preferred Qualifications

• A+ Certification (CompTIA) or equivalent certification.
• Experience at an MSP or similar client-facing IT environment
• Experience deploying computers and peripherals in various business environments.

What We Offer

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• A supportive, collaborative, and innovative work environment.

Alt-Tech is committed to diversity and inclusivity. We encourage all qualified candidates to apply, but only successful candidates will be contacted.