The YMCA of Southwestern New Brunswick is working hard to address the critical issues facing the region: the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y team is a community of 450 employees and 500 volunteers, offering a diverse set of programs at 19 locations within the city and surrounding municipalities. If you dont have a Y story yet now is your opportunity. We invite you to see what the power of belonging can do for you, your career and your community.

Newcomer Connections is a key pillar within the YMCA family. Established in 1993, Y Newcomer Connections is a leading immigrant settlement centre focused on creating connections that will transform our community into a lasting, healthy home for immigrants from around the world, and from all walks of life.

POSITION OVERVIEW
The Employment Supervisor is a key role, responsible for the development, delivery and ongoing improvement of the employment services and training programs at the YMCA of Greater Saint John. This position has oversight for all of the programs and services delivered by the Employment Team. The position works closely with the General Manager, Newcomer Connections and the Manager, Newcomer Programs to ensure accountability for strategic growth, evaluation and staff engagement in the employment services. The position is responsible for supporting and performance coaching the employment team staff. This position also sits on the Newcomer Connections Leadership Group, and contributes to the overall vision and direction of the Newcomer Connections department.

CORE RESPONSIBILITIES
Staff:
1. Supervise and support the work of the Employment Liaisons, Employment Language Trainers, Employment Trainers, Settlement Trainers, and Special Project Coordinators.
2. Mentor and coach all employment staff to achieve excellence by providing guidance and support to staff that require assistance with their respective tasks and responsibilities.
3. Support Employment staff by facilitating formal and informal, peer feedback on a regular basis
4. Hire, assign, supervise, train and evaluate employment staff.
5. Submit completed payroll forms to Finance as required.
6. Assist Program Manager in conducting employee probationary reviews and performance evaluations with staff.
7. Identify and coordinate professional development opportunities of employment staff, with the approval of the Manager, Newcomer Programming.
8. Facilitate trainers and other members of employment staffs access to appropriate resources, including online training resources, webinars, and workshops.
9. Ensure proper review and approval of staff vacation/time off requests.
10. Oversee the coordination of employment information sessions.

Program Management:
1. Oversee the day-to-day office operations of the Employment training programs.
2. Remain informed about the programming and service delivery budgets, as managed by the Manager of Newcomer Programming, and provide insights as needed.
3. Work with trainers to research and develop outcome-based instructional modules of employment programs with reference to the Canadian Language Benchmarks (CLB) and Portfolio Based Language Assessment materials.
4. In collaboration with the Manager, Newcomer Programming, establish and implement processes to meet the objectives of the Employment Team and Newcomer Connections priorities.
5. Explore ways to enhance services to clients (identifying efficiencies, working with new agencies)
6. Survey labour market landscape and identify labour market needs that will help inform program developments.
7. Oversee special projects relating to newcomer employment.
8. Provide on-going relevant insight into developing trends in the department with respect to program attendance and development.
9. Support the Manager, Newcomer Programming in the development and monitoring of program measurement tools (evaluations) and report on effectiveness in meeting outcome targets.

Teaching:
1. Participate in and/or deliver presentations at conferences, workshops and symposia.
2. Work with Employment Trainers to ensure Portfolio Based Language Assessment is being implemented in every classroom.
3. Troubleshoot day-to-day staff/classroom issues, as required.
4. Act as a trainer substitute teacher when necessary.

Leadership:
1. Submit weekly metrics.
2. Organize and facilitate monthly Employment staff meetings.
3. Provide input into quarterly iCare narrative reports, and other reports as needed, to the Manager of Newcomer Programming.
4. Serve on the Newcomer Connections Leadership Group.
5. Maintain current information on educational/training institutions, training programs, certification, and accreditation processes, etc.
6. Foster relationships with community groups and organizations who are likely to build relationships with and support newcomers in Saint John.
7. Serve on committees concerned with matters such as budgets, curriculum revision and staffing issues, as required.
8. Carry out additional duties as assigned.

EXPECTED RESPONSIBILITIES
Models appropriate behaviours in line with the YMCA of Southwestern New Brunswicks mission, vision and values; establishes rapport and maintains effective relationship building behaviour with staff, volunteers and members.
Represents the YMCA of Southwestern New Brunswick and Newcomer Connections in a professional manner.
Understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and beliefs upon staff, volunteers and members.
Self manages personal professional development.

COMPETENCIES REQUIRED
Commitment to Organization Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values.
Communication: Communicates in a clear, professional, and timely manner and supports information sharing and goal achievement.
Integrity: Demonstrates responsible behaviour at all times and maintains high ethical standards.
Planning and Organizing: Establishes a clearly defined and effective course of action for self and others to accomplish short and long-term work goals.
Professionalism: Demonstrates by example, the dress and demeanor of a professional in a Canadian setting.
Relationship Building and Collaboration: Builds positive interaction both internally and externally to achieve work related goals.
Sensitivity: Ability to develop an appreciation for the challenges of our clientele and display needed patience and resourcefulness.

SKILLS AND QUALIFICATIONS
A Bachelor's Degree or equivalent from an accredited institution. Postgraduate diploma, degree or TESL certificate preferred.
5 years of teaching experience.
2 years of leadership experience in a professional environment.
In depth knowledge of instructional software.
Advanced user status of MS Office products.
Adept presenter with confident training delivery.
Adept mediator and knowledgeable of conflict resolution strategies.
Approachable and possessing a strong client-centric attitude.
Heightened sensitivity to the needs of our immigrant learners.
A minimum of 4 years work experience in a cross-cultural environment.
Exceptional oral and written communication skills.
Exceptional organizational and inter-personal skills.
Must be fluent in the English language; knowledge of other languages is an asset.

WORKING CONDITIONS
As a YMCA of Southwestern New Brunswick staff member, full-time employment is based on a 40-hour-work week, though hours and locations may be adjusted according to programming needs without guarantee of weekly hours.
The YMCA of Southwestern New Brunswick has a Joint Health and Safety Committee which meets on a monthly basis to discuss health and safety within the workplace. Questions or concerns about your workplace must be brought forward to committee members.
In this role, you will be required to work in an environment which is often busy with high levels of noise.
As a YMCA of Southwestern New Brunswick staff person, you are responsible for your own travel to and from work.
You are responsible for the member/clients safety on a daily basis. You will be required to perform first aid and CPR when and if necessary and you are certified to do so.
You will be responsible to follow and abide by YMCA Canada National Experience Program.