Position Title: Network Administrator

Location: Acheson, Edmonton. Alberta

Department: IT Operations & Support

Travel Required: 15-20%

Position Type: Full Time (work 35 hours a week)

Subject Line: Network Administrator

ROLE AND RESPONSIBILITIES

Network Administrator provides network, computer, storage, telephony, and end-user support using superior customer service in a corporate IT environment. Supports IT Infrastructure, local and wide area networks across the organization's multiple facilities either remotely, via onsite personnel, outsourced IT, or site visits. Supports end-users of all skill levels via phone, email, remote access, or in person. Provides solutions in a timely manner, documenting all issues and resolutions.

• Provide investigation and diagnosis of escalated unresolved issues as appropriate
• Actively monitor and respond quickly to incoming IT Service Requests
• Log incidents and service requests and maintain relevant records:

o Identify and classify incident types and service interruptions

o Record incidents cataloging them by symptom and resolution

• Deploy & maintain PC's and associated peripherals, Smartphones, Printers, Video Conferencing Equipment, etc.
• Install, configure, and upgrade PC software
• Perform Daily IT Infrastructure Health Checks and report findings
• Assist with onboarding & offboarding of users
• Keep inventory of all equipment, software, and license users
• Contribute to the creation and updates of support documentation, SOP's, etc.
• Perform regular Endpoint and Infrastructure Patching
• Support the configuration, deployment, monitoring, and maintenance of LAN/WAN network connectivity, firewalls, security systems, storage and server hardware and software in a multi-site corporate network environment
• Experience installing, maintaining, and optimizing wireless networks
• Experience configuring and maintaining VMware environments
• Experience configuring and maintaining Citrix environments
• Investigate, diagnose, and remediate Cyber Security Incidents
• Other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Successful completion of a two (2) year post-secondary program and/or related equitable experience with a focus on Information Technology
• 10 years' minimum experience in corporate IT or managed IT services environment
• 8 years' minimum experience in hands-on network administration role supporting multi-site LAN/WAN environments

PREFERRED SKILLS

• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
• Support IT infrastructure and networking environment
• Configure and support PC, mobile and other hardware
• Implement data backup and recovery methods and apply data storage and management best practices
• Cyber Security skills, vulnerability assessment, penetration testing, Security Incident triage
• Holding relevant Industry Certifications such as, A+, Network+, Security+, CCNA/CCNP, MSCE/MCSA, CCCA/CCEE, VCP/VCAP, Microsoft Azure Administrator (AZ-104) is desirable
• Experience with one or more CSP's such as AWS, Microsoft Azure & GCP is desirable
• Experience with SASE, MDM and Microsoft Intune are desirable
• Critical thinking
• Good written & verbal communication
• Active listening
• Conflict resolution
• Teamwork
• Time Management
• Knowledge of current ITIL best practices

ADDITIONAL NOTES

This is a full-time role based 35 hours per week, Monday through Friday, 08:00 to 17:00 MT excluding holidays along with support outside of these hours for critical operations and support situations as they arise.