• Engaging with clients/patients to collect and update sociodemographic information, and input the data into the EMR
• Conduct patient surveys and obtain feedback about their care, our programs, services, and their overall experience at NFCHC
• Support the facilitation of health promotion programs.
• Communicate with the Director of Operations of any outstanding situations that should be addressed.
• Work in a manner that demonstrates commitment to NFCHC's mission, vision, and values.
• Contributes to the CHC's strategic goals and objectives and values the equality and diversity of the client community and NFCHC staff.
• Adhere to the expectations of NFCHC policies and procedures and operating procedures.
• Work in a safe manner as per relevant health and safety legislation and NFCHC policies.
• Any other reasonable duties as required.Education and/or Employment Experience Requirements:
• A degree or diploma or working towards the completion of a degree or diploma, from an accredited post-secondary institution.
• Experience engaging with marginalized populations (ex. isolated seniors, low-income individuals/families, youth etc.) in a supportive role.
• Proficiency in computers, social media, and technology.
• Experience working independently and collaboratively in a team setting.
• Superior skills in communicating with clients and providers in a respectful, professional, and understanding manner.
• Time management, organizational skills, accuracy, multi-tasking and attention to detail.
• Ability to learn and commitment to continuous learning.
• Knowledgeable of confidentiality and privacy practices
• Proficiency in the use of Microsoft Office products.Key Performance Indicators
• Organization and multitasking
• Accuracy and attention to detail
• Problem solving skills
• Ability to collaborate with all members of the organization in a positive, respectful manner
Additional Requirements• Possession of a valid Ontario Drivers' License, access to a reliable vehicle and a Police Reference Check are required.
Niagara Falls Community Health Centre is an equal-opportunity employer dedicated to fostering an inclusive workplace. Accommodations are available upon request for candidates participating in the selection process.