Full-Time Office Support Employee (Customer Service)
Working under the direction of the Manager of Financial Services/ Deputy Treasurer and Customer Service, the Office Support – Customer Service role is responsible for clerical and administrative functions in support of maintaining a high level of customer service throughout the organization.
Some of the job responsibilities of the position include:

1. Assist the public by telephone, email, or in-person by responding to general inquiries, redirecting inquiries to appropriate staff members and/or entering service requests in the Town's work order processing systems.
2. Document the outcome of service requests in the Town's work order processing system and communicate the outcomes back to residents.
3. Monitor and investigate the status of open service requests to ensure that items are being addressed in accordance with customer service standards.
4. Investigate customer service issues and report findings back to the customer or supervisor, as required.
5. Assist the public in person at various customer service desks.
6. Receive and process payments.
7. Assist with large volume mailings such as tax notices and water bills.
8. Assist with documenting Standard Operating Procedures and Policies.
9. Trained in all office support positions to provide support and coverage during absences (scheduled and non-scheduled) and during busy periods when additional support is needed
10. Other duties as assigned.

Qualifications

1. Minimum Community College diploma in Business Administration or Public Administration.
2. A minimum of 2 years experience in a computerized office environment, with proficiency in keyboarding, Microsoft Word and Excel.
3. Excellent customer service, organization and communication skills.
4. Experience in handling cash and processing financial information.
5. Experience in data entry, file management and telephone reception.
6. Ability to multi-task, prioritize effectively and efficiently to complete required work assignments.
7. General knowledge of office procedures and equipment, i.e. photocopier, postage meter, scanner, stuffing machine and the use of a debit machine.
8. General knowledge of municipal operations, By-laws, Policies and Procedures for each department in order to provide residents with the most accurate information and services.
9. Experience with various software packages, including Great Plains, GIS Interactive Mapping, Microsoft Office, Excel, Outlook, Laserfiche and Cityworks would be considered an asset.

The normal workweek is 35 hours and rate of pay will be $32.54- $33.54

Interested applicants must submit a resume and cover letter no later than, Thursday, April 24, 2025, at 12:00 p.m.

All applications are appreciated however only those selected for an interview will be contacted.

Accommodations under the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) will be provided upon request.

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