About Us

The Catholic Centre for immigrants (CCI) has been serving refugees and immigrants for more than 65 years.CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a diverse and more welcoming community for all.
Job Summary

The Intake Counsellor will be responsible for using trauma-informed best practices to provide basic settlement information and referrals to newly registered pre-arrival clients intending to immigrate to the Atlantic region. Intake counselling facilitates client registration, assesses clients settlement and employment needs through online meetings, and refers participants to employment counselling and/or self-directed and facilitated courses. In addition, the counsellor connects clients with tools and resources post-arrival, including settlement agencies and other organizations that may support clients in their settlement process. The intake counsellor also manages and enters client data into a centralized database for reporting purposes as well. In addition, the Intake Counselor is responsible to coordinate and host regular local Information & Orientation sessions with different stakeholders to support clients in their settlement journey.

This position reports to: Program Manager
Employment status:Full-time, until March 31, 2026
Hourly rate: $30.09
Deadline date to apply: 5PM EST, April 18 , 2025

Open to:Internal/External candidates

Location: 219 Argyle Avenue
Duties and Responsibilities:

• Conducting initial interview with new clients by utilizing database and online platform tools
• Determining client priorities for pre-arrival services, referring clients to courses and employment counselling as needed
• Developing individualized Settlement/Action plan documents for each client and consistently keeping settlement and employment information up-to-date on post-arrival resources
• Conducting data entry into the database with all required client information
• Referring clients to the appropriate partner agency in their destined landing city and connecting clients with local orientation tools and links to the local community
• Reaching out to and establishing connections at other settlement agencies, and conducting warm referral of clients
• Ensuring clients have a clear understanding of the commitment required to participate in SOPA
• Responding to general questions about local client destinations
• Performing administrative duties as needed
• Coordinating and hosting Information & Orientation webinars about settlement related topics related to the destination province and local areas
• Participating in other SOPA activities and programming elements as needed
• Provide information as required for internal/external reports
• Other duties as requested by the SOPA Supervisor or Team Manager.

Qualifications:

• Post-secondary education in a Social Services field, or an equivalent combination of education and experience.
• Knowledge of services and resources available to assist newcomers to Canada.
• At least two years of experience in a social service setting. Familiarity with settlement processes is a strong asset.
• Exceptional interpersonal skills and a high degree of cross-cultural competence.
• Experience assessing client needs to provide appropriate service and referrals.
• Knowledge of services and resources available to assist newcomers to Canada.
• Experience facilitating groups and workshops.
• Skilled at de-escalation, negotiation, and conflict resolution.
• Ability to perform duties independently and with minimal supervision.
• Excellent organizational skills and the ability to set priorities and meet deadlines.
• Ability to function in a multidisciplinary, culturally diverse workplace.
• Ability to communicate effectively both verbally and in writing.
• Proficiency with computer applications including Microsoft Office Suite.
  Fluency inEnglish is required. Fluency in other languages is a strong asset.
  

Please submit both a cover letter and resume no later than 5PM EST, April 18 , 2025. Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.

All internal applicants must inform their supervisor of their intention to apply for the position.

The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer. Please advise in advance if you require any accommodation during the application or selection process.CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.