Job Posting – Automotive & Tire Service Advisor

Are you a people person with a passion for the automotive industry? Do you enjoy solving problems and helping customers keep their vehicles in top shape? If so, you might be the perfect fit for our Automotive & Tire Service Advisor role at Tirecraft!

At Tirecraft, we do more than tires—we provide trusted automotive maintenance and repair services that keep our customers safe and satisfied. We pride ourselves on our strong customer relationships, technical expertise, and commitment to quality. If you thrive in a fast-paced, customer-focused environment, we'd love to meet you.

What You'll Do:

As a Service Advisor, you'll be the bridge between our customers and technicians. Your main responsibilities will include:

• Customer Service & Communication: Greet customers, understand their automotive needs, and explain services clearly and professionally.

• Repair Order Management: Create accurate work orders, provide estimates, and ensure customers are informed throughout the service process.

• Sales & Upselling: Recommend maintenance and repair services based on vehicle inspections and manufacturer guidelines.

• Coordination & Scheduling: Schedule appointments, coordinate workflow with technicians, and manage timelines effectively.

• Product & Industry Knowledge: Stay up-to-date with tire and automotive service trends, products, and warranty programs.

What We're Looking For:

• Experience as a Service Advisor or in a customer-facing automotive role.

• Knowledge of automotive systems and services.

• Strong organizational and multitasking skills.

• Proficiency with point-of-sale and shop management software.

• Excellent interpersonal and communication skills.

• Fantastic Attitude.

Why You'll Love Working Here:

• Competitive Compensation: Based on experience and performance.

• Health Benefits: Including dental.

• Training & Growth: Ongoing professional development and advancement opportunities.

• Team Culture: Work with a supportive, skilled, and fun team that values integrity and quality service.

• Employee Perks: Discounts on tires and services.

Join Tirecraft and be part of a team that takes pride in keeping vehicles safe and customers happy. Apply now with your resume and a short note telling us why you're the right fit!

Working Conditions

• Full-time position; typically, Monday to Friday.

• Primarily front counter and desk work with some time spent in shop areas.

• May require light lifting (tires, displays) and exposure to automotive noise and equipment.

• Must wear appropriate attire and PPE in the service area.