Competition #2025-222-CPSettlement Counsellor (2025-222-CP)Employment Type:Permanent Full-time, Bargaining Unit Work Hours:28 hours/week Mon-Thurs 9am-5pm (Some evenings and weekends shifts may be required)Work Setting:Exclusively OnsiteSalary:G7: $43,278.21
G: $44,161.43Application Deadline:April 23, 2025 by 11:59 pm
Program Overview – Family Settlement Services
This position reports to the Manager of Family Settlement Services and is responsible for working collaboratively with internal and external partners to ensure newcomers' successful settlement and integration. This position supports newcomers to successfully adjust to their new lives in Canada. This position increases newcomers' knowledge of community resources available to them and enhances local community's awareness of needs and issues faced by newcomers and immigrants.
What You Will Do

• One-on-one case management support with newcomer individuals and/or families, guiding them through their settlement process into Canadian society.
• Engage clients in a holistic intake and assessment process to identify and prioritize settlement needs individually and for the family and develop settlement plans based on identified needs.
• Following a Newcomer Wellbeing Model (NWB), identify, link, and coordinate collaborative pathways with multiple internal and external resources responsive to client needs and in a culturally sensitive manner.
• Actively leverage internal programs and services and work with external service providers and government agencies to maximize newcomers' access to resources and to enhance capacity for services.
• Plan, develop, facilitate, and evaluate group programs and activities including online and in-person workshops.
• Plan, implement, and evaluate outreach plan that promotes the range of opportunities available to newcomers and their families.
• Offer a full suite of settlement services at a variety of satellite sites with partnership organizations.
• Collaborate closely with other WoodGreen teams and other agencies to plan services to meet clients' needs.
• Maintain accurate, up-to-date records, including statistical data, enter data to relevant data management systems and create reports, as requested.
• Meet the prescribed target for clients and related services.
• Keep up to date on all immigration and government services related changes to ensure service quality.
• Actively engage with schools, libraries, community organizations, recreational centres, faith organizations, local employers, health and family centres, local immigrant groups, malls, ethnic media, and websites to maximize newcomers and immigrants' access to resources, and to enhance capacity for services.
• Attend community meetings, activities, and events, and actively promote WoodGreen's roster of programs in a professional manner.
• Ensure the anti-racism objectives and community development principles of the organization are achieved within the program.
• Participate in regular one-on-one sessions with immediate supervisor.
• Participate in regular staff, unit, and other online and in-person meetings.
• Perform other related duties as required from time to time.

What You Bring to the Team

• Bachelor Degree in Social Sciences, Education or a related discipline.
• Minimum of two (2) years' experience working one-on-one to provide settlement services to newcomers including refugees.
• Fluency in a second language, Tigrinya or Amharic is a strong asset.

What Will Set You Apart

• Familiar with the needs and issues of newcomers, immigrants and refugees.
• Strong knowledge of resources for all newcomers, including refugees.
• Experience working with low-income, multi-racial, multi-lingual immigrant and refugee communities.
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and effective communication with clients, staff, volunteers, and agency partners.
• Cultural sensitivity and ability to communicate with clients from diverse cultures and backgrounds.
• Demonstrated experience in case management and supportive counseling.
• Strong intake and assessment skills; demonstrated information and referral skills.
• Experienced in workshop development and facilitation.
• Demonstrated ability to work and cooperate in a team and cross team.
• Strong organizational/planning skills and ability to meet deadlines.
• Strong technology and documentation skills to inform program and meet organizational and funder requirements
• Be able to exercise sound judgment in varied circumstances, with strong communication, administrative, and organizational skills, and the ability to maintain a service-oriented empathic approach in client service delivery.
• Available to work weekend and evening hours and at multiple sites

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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