Who We Are

Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities. Launched in 2011, Recollective is recognized in the top 10 in the 2024 GRIT50 ranking of the worlds most innovative suppliers in the market research industry. Thousands of the worlds most innovative market research agencies and enterprises choose Recollective.

As a fast growing tech company headquartered in Ottawa, Canada, we have very ambitious goals and were not slowing down. We like to dream big, get things done and have fun while doing it. Interested? Apply today!

Find out more about us and our story here!

Who You Are

We are seeking a highly organized, proactive, and detail-oriented sales administrator to join our dynamic Account Management team. This role is designed to provide essential support to small business clients and to our account management team members, helping increase the teams efficiency while offering exceptional and timely service to our clients.

If you thrive in a fast-paced environment, excel at multitasking, possess excellent communication skills, and enjoy being the organizational backbone of a team, this is a fantastic opportunity to make a significant impact.

Role Responsibilities

Sales Helpdesk Management:

• Act as the first point of contact for inbound inquiries by clients, via the companys Sales Helpdesk, replying directly to small business requests for new project cost quotes, preparing and executing requests for contract updates/upgrades, providing email responses to clients on basic questions, etc.)
• Triage requests and efficiently route more complex issues to the appropriate Account Manager or other team members within the organization
• Help develop and maintain standard responses and knowledge base articles to help clients find answers on their own, to the most commonly asked questions
• Properly document relevant activities and data in systems such as Salesforce CRM to properly track sales bookings, client interactions, etc.

Account Management Support:

• Assist Account Managers with administrative tasks, including scheduling client meetings, and coordinating follow-ups by the appropriate individuals to meet client needs
• Maintain accurate and up-to-date records in our CRM system (e.g., logging activities, updating contact information, managing opportunity details)
• Assist with onboarding new clients from an administrative perspective
• Identify opportunities to streamline administrative processes within the Account Management team
• Collaborate with other departments (e.g., Sales, Marketing, Enablement, Services, Support) as needed on cross-functional tasks
• Perform other administrative duties as assigned to support the team's success

Required Skills and Experience

• 2+ years of experience in a similar role ideally within a sales, account management, or customer service environment
• Post-secondary education
• Experience in a market research-related field would be an asset
• Ability to multitask, with a positive and constructive attitude, handling multiple account and/or team member requests simultaneously, given the role will exist in a rapidly changing environment in which priorities may shift frequently
• A sense of urgency and commitment to completing tasks, with a focus on delivering results
• Excellent written and oral communications skills, with a demonstrated ability to build and establish relationships with clients and internal teams
• Proficiency with standard office software (e.g., Google Workspace) and comfortable learning new systems
• Experience with CRM software (e.g., Salesforce, etc.) is a significant plus
• Meticulous attention to detail, innovative thinking, and problem-solving skills

Location

This position is open to all applicants located in Canada, although preference will be given to those located in Ottawa and those in the Eastern Time Zone.

We offer supportive and flexible work arrangements to all our employees - a mix of in-office and virtual.

Take a 3D tour of our beautiful head office in downtown Ottawa (World Exchange Plaza).

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Working at Recollective

Some people excel in a more formal hierarchy, with a precise job description, a standard 9-5 routine or an environment where your path forward is pre-defined in a traditional way.

This is not that kind of place. At Recollective, everyone is a driver - there are no passengers and no excuses as we continue to build our company together.

If you are customer-obsessed, inspired to find your own new challenges and opportunities, energized by fast-paced change, and driven to blaze our own trailyou will love it here.

Our Core Values

Our core values serve as our compass, helping us maintain our corporate culture by hiring candidates with aligned values, shaping our programs and policies, and guiding our actions and decisions.

Read more about each of our core values below:

• Transparency
• Drive
• Excellence
• Humanity
• Team

Here is what else you can expect when joining Recollective in this role:

• We offer competitive compensation and reward people based on performance
• Comprehensive health benefits including a generous healthcare spending account (Health, dental, vision etc.)
• 3 weeks' vacation, 3 paid personal days each year, and a flexible statutory holiday policy
• Generous Group RRSP matching and much more..

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Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities.

We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.

We would like to thank all applicants for their interest in our company, however, only those candidates selected for an interview will be contacted by our Talent Acquisition team.