1. Position Summary and Job Magnitude

The Off-Campus Housing Coordinator oversees all aspects of the building operations including: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development. The Off-Campus Housing Coordinator must possess strong communication skills, both verbal and written, and demonstrate leadership. The Off-Campus Housing Coordinator must be able to delegate responsibilities, organize projects, and establish priorities consistent with company objectives.

2. Essential Functions and Basic Duties

• Act as the first point of contact for leasing inquiries via phone, email, and walk-ins.
• Schedule and coordinate property tours, move-ins, and move-outs.
• Prepare leasing documents, applications, and follow up with prospective residents.
• Support the leasing team with administrative tasks, reporting, and database management.
• Ensure all listings are up-to-date and marketed effectively.
• Provide exceptional customer service to residents and prospective tenants.
• Collaborate with property management, marketing, and maintenance teams to support leasing goals.

Health & Safety

• Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)

• Ensure the Personal Protective Equipment required for all subordinates' job is readily available, in good working condition and ensure usage is recorded

• Ensure all trainings required for each task are identified, documented, and readily available

• Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available

• Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

3. Performance Measurements

Performance will be primarily measured on the following factors:

• Performance Objectives

• Initiative

• Inter-Personal Skills

• Leadership

• Business & Financial Acumen

• Communications

• Self-Development and Appraisal

• Health & Safety Responsibilities

4. Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities:

• Strong organizational and multitasking skills
• Exceptional communication and interpersonal abilities
• Proficiency in Microsoft Office and CRM/leasing platforms (Entrata, or similar preferred)
• A passion for delivering top-tier customer experiences
• Previous experience in leasing, sales support, real estate, or admin is an asset

Experience Required: Minimum of 2 years industry experience or equivalent administrative experience.

5. Working Conditions

Hours per Week: 40 hours per week (may need to work more as required)

Indoor/Outdoor: Indoor

Level of Interruption: High

Stress Level: Moderate

Travel Outside of Location: Minimal