Level 1 IT Support Technician Navigator Technologies/ARCP

Atlantic Road Construction & Paving (ARCP) is a client of Navigator Technologies. Currently, Navigator Technologies is looking to add an enthusiastic and motivated Level 1 IT Support Technician to their team, who will be focused servicing ARCP IT operations. The successful hire will work from the ARCP office while being supported by a team of IT professionals employed by Navigator Technologies.

About Navigator Technologies: A dynamic and innovative company dedicated to providing top-notch IT solutions and support to our clients. Our team is passionate about technology and committed to delivering exceptional service.

About ARCP: A mid-size heavy civil construction contractor based in Dartmouth, NS. Specializing in mass excavation, drilling and blasting, underground utilities and site servicing, grading, paving, and concrete placement.

Job Summary: As an Entry Level IT Support Specialist, you will be the first point of contact for our clients seeking technical assistance. You will provide support for hardware, software, mobile and network-related issues, ensuring that our clients' IT systems run smoothly. All work completed with be at the direction of senior IT personnel. This is an excellent opportunity for someone looking to start their career in IT and gain hands-on experience in a supportive and collaborative environment. The job will also involve regular training on products and services as deemed necessary to maintain and grow the skills needed to perform the job.

Requirements

High school diploma or equivalent; community college or equivalent diploma in IT or a related field.

Basic understanding of computer hardware, software, and networking concepts.

Demonstrated ability to think critically and solve problems.

An innately calm and patient individual who works well with others.

Highly organized, self-motivated, with a keen attention to detail.

Valid drivers license and reliable transportation required.

Position requires a background check and clean criminal record.

Previous experience in customer service or technical support role is a plus but not required if co-op program placement was part of the IT program.

Responsibilities

Respond to client inquiries and provide technical assistance to users via phone, email or in person, guiding them through the problem-solving process.

Troubleshoot and resolve hardware, software, mobile and network issues.

Assist with the setup, configuration and deployment of new equipment.

Install, configure, maintain and upgrade operating systems, software and hardware.

Provide system management via IT Management System.

Document and track issues in the case management system.

Diagnose and resolve technical issues with desktop computers, laptops, tablets, phones, printers and other peripherals.

Monitor and maintain network performance, ensuring connectivity and security.

Maintain and update computer inventory and equipment records.

Create and maintain user documentation and training materials.

Train staff on computer literacy and new software or hardware.

Oversee software subscriptions and usage to ensure optimal productivity.

Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.

We Offer

Competitive salary based on experience

Travel allowance

Opportunities for professional growth and development.

Supportive and collaborative work environment.

Access to the latest technology and tools.

Training and onboarding programs.

Incentive bonuses available.

Paid vacation.