Founded in 2013, Planitar Inc. is the maker of iGUIDE, a proprietary camera and software platform for capturing and delivering accurate floorplans, immersive 3D virtual tours and extensive property data.

iGUIDEis the most efficient system to map interior spaces and featuresaccuratefloor plans, measurements, and reliable property square footage. By integrating floor plans and visual data,iGUIDEprovides an intuitive and practical way to navigate and explore built environments digitally.

Visit www.goiguide.com for more information.

Must be able to come into the Waterloo office 4 days a week: 560 Parkside Dr Unit 401, Waterloo, ON N2L 5Z4

Job Summary:

Reporting to the COO, the Sr. Manager / Director of IT & Information Security will be responsible for overseeing the companys internal IT systems, infrastructure strategy, and information security program. This leadership role will ensure the scalability, resilience, and security of our technical environment by managing both day-to-day IT operations and long-term cybersecurity strategy.

Youll serve as a strategic advisor and hands-on leader, working cross-functionally with internal stakeholders including senior leadership and your technology team (2) to drive technology effectiveness and ensure robust compliance with industry frameworks like ISO 27001 and SOC 2. The ideal candidate brings a balance of technical expertise, operational experience, and strong leadership skills in both IT infrastructure and information security domains.

Core Responsabilities:

1. IT Strategy & Operations

• Lead the design, implementation, and continuous improvement of internal IT systems, infrastructure, and policies.

• Manage third-party IT vendors and MSPs to ensure delivery of high-performance, cost-effective support and services.

• Oversee user management, device provisioning, access controls, system uptime, and lifecycle planning.

• Implement system upgrades and cross platform integrations, including CRM, ERP, HRIS, M365 productivity and collaboration tools, and cloud platforms, ensuring alignment with business needs.

• Ensure proper IT change management processes, incident handling, and escalation protocols are followed.

• Develop and monitor IT KPIs and service-level metrics to drive operational excellence.

2. Information Security Leadership

• Own the companys cybersecurity program, including risk assessments, threat monitoring, incident response, and policy development.

• Lead the execution of the information security roadmap, including the achievement and maintenance of SOC 2 compliance.

• Serve as the companys Information Security Officer, leading client conversations on data security and managing external audit activities.

• Collaborate with internal teams and MSPs to implement technical and administrative controls that mitigate risk.

• Conduct regular reviews and updates of security documentation, protocols, and diagrams.

• Lead regular security awareness and phishing simulation training programs to embed a culture of security awareness.

3. Strategic Planning & Leadership

• Act as a strategic thought partner to senior leadership, advising on IT investments, cybersecurity trends, and operational risks.

• Champion business continuity and disaster recovery planning across the organization.

• Collaborate with Finance, Engineering, HR, and Operations to ensure IT systems and security protocols support current and future business needs.

• Foster a high-performance, service-oriented approach within the technology team and vendors.

• Act as the primary contact for data privacy and security-related contractual requirements with clients, auditors, and partners.

Qualifications:

• Bachelors degree in Information Technology, Computer Science, Cybersecurity, or a related field.

• 5+ years of progressive experience in IT and/or information security roles, including 3+ years in a leadership or management position.

• Deep knowledge of cloud architecture (e.g., AWS), endpoint management, SaaS ecosystems, and modern IT infrastructure.

• Proven experience leading ISO 27001, SOC 2, or other compliance initiatives from initiation to certification.

• Familiarity with incident response frameworks, data protection regulations (e.g., GDPR, PIPEDA), and security tools (e.g., SIEM, MDM).

• Hands-on experience with ITIL processes, ticketing systems, asset management, and vendor management.

Key Competencies:

• Strategic and operational mindset with the ability to balance tactical execution and long-term planning.

• Strong cross-functional leadership skills and the ability to influence non-technical audiences.

• Excellent organizational, project management, and problem-solving abilities.

• High technical acumen across IT infrastructure and cybersecurity disciplines.

Additional Assets:

• Knowledge of the following tools: Azure, Entra ID, Microsoft Defender, Intune, Mimecast, 1Password, Mosyle MDM.
• Certifications such as CISSP, CISM, CompTIA Security+, or ISO 27001 Lead Implementer/Auditor.
• Experience in the rollout and oversight of SIEM, EDR, and vulnerability management platforms
• Experience working with SaaS, B2B, or tech-forward companies with global client bases.
• Previous experience managing or partnering with Managed Service Providers.