The Customer Service Specialist will be responsible for driving sales, fostering strong customer relationships, and contributing to the growth of Hankook Tire in Canada. This role requires a customer-focused approach, managing incoming orders, providing product information, and ensuring timely follow-up to guarantee on-time delivery. The ideal candidate will possess excellent communication skills and a strong passion for the automotive industry and tire products.

III. Key Responsibilities

§ Use SAP to create Sales Orders, Delivery Orders, and Shipment Notifications

§ Confirm receipt of orders and provide estimated time of arrival (ETA) for backorders to customers

§ Notify the Logistics team when Delivery Orders and Shipments are created in SAP

§ Coordinate with customers and the Logistics team to schedule available reception dates and times

§ Monitor all inbound shipments to ensure prompt fulfillment of backorders to customers

§ Communicate daily with sales, logistics, and customers to resolve any issues

§ Perform any other duties or responsibilities as assigned by management

IV. Level of Responsibilities

§ Self-motivated individual contributor with the ability to collaborate effectively as a team player

§ Demonstrates excellent organizational skills with attention to detail

§ Maintains accurate files and records in compliance with company policies, procedures, and Standard Operating Procedures (SOPs)

V. Core Competencies

§ Basic knowledge of warehousing, distribution, and domestic transportation processes required

§ Exceptional customer support skills with a proven ability to handle inquiries and resolve issues effectively

§ Proficiency in Microsoft Excel and Outlook is essential

§ Strong verbal and written communication skills to interact effectively with customers and internal teams

§ Experience with ERP systems (SAP) is a plus, with the ability to quickly learn and navigate new software

§ Ability to troubleshoot and resolve customer concerns in a timely and professional manner

§ Solid understanding of logistics and supply chain processes to support order fulfillment and delivery

§ Detail-oriented with a strong focus on accuracy in data entry and documentation

VI. Qualification

§ A bachelor's degree or equivalent experience is preferred

§ At least 3 to 5 years of experience in Inside Sales, Order Desk, Customer Service, or a similar role

§ Intermediate proficiency in Microsoft Excel, Word, and Outlook is required

§ Familiarity with ERP systems (SAP) is preferred

§ Bilingual communication skills in both English and French (verbal and written) are required

VII. Working Conditions/Physical Demands

§ Primarily works during standard office hours but must be flexible to work days, occasional nights, weekends, and extended hours when required

§ Ability to sit for extended periods while working at a desk and on a computer

§ Must be able to lift up to 15 pounds occasionally