We are proud and honoured to offer services on the traditional, ancestral, and unceded territories of the xmkym (Musqueam), Swxw7mesh (Squamish), Sellwitulh (Tsleil-Waututh), and Kwikwetlem (kik m) First Nations.

Opportunity:

We are looking for an Administrative/Communication Assistant to provide a variety of clerical and customer service duties to support our building The Link, A Family Support Centre in Vancouver. You will be the first individual guests see when they walk into the building, which houses three different organizations: Westcoast Family Centres Society (Westcoast), Pacific Family Resources Society, and the Ministry of Family and Child Development.

Job Responsibilities:

• Provides front desk and reception support, including opening and closing the front desk and lobby.
• Performs other support duties related to program areas, such as providing information to clients or visitors and assisting with intake.
• Answers phone and in-person inquiries accurately and in a timely manner, and routes to appropriate staff members if required.
• Supports data entry functions such as inputting information into databases and contact lists, maintains and updates filing, inventory, mailing lists, registers, and/or other records either manually or using a computer.
• Coordinates the maintenance of office equipment.
• Provides building maintenance support, including some janitorial duties during operational hours.
• Performs word processing, data input, and typing support to prepare correspondence, meeting minutes, and client information.
• Provides secretarial, clerical, and administrative support to management and other staff: schedules appointments, makes travel arrangements, and books rooms for meetings, takes minutes at meetings as required.
• Assists with client file maintenance, prepping new files, and preparing old files for off-site storage.
• Orders supplies and negotiates prices as required.
• Supports communications team tasks as assigned.
• Supports social media coordination.
• Prepares public-facing newsletters.
• Supports workshop and group poster design.
• Conducts other relevant duties as required and communications tasks as assigned.
  

Skills You Bring:

• Proficient in MS Office (Outlook, Excel, Word) and an ability to learn how to manage and use various software platforms.
• Proficient in Canva or other graphic design software, Meta Business Manager, Constant Contact or other email marketing software, Squarespace appointment management.
• Empathetic, compassionate, and client focused.
• Ability to stay calm and assist in de-escalating an upset client (training will be provided).
  

Requirements:

• 1-year relevant experience (office/administrative work or customer service), or an equivalent combination of education, training, and experience, including communications and marketing.
• Grade 12 plus related post-secondary courses in secretarial training or office procedures.
• Or an equivalent combination of education, training, and experience.
• Interest in family and social services.
• Pass a Criminal Record Check for vulnerable persons.
• First Aid Level C Certification or obtain it within the first 3 months.
  

Why Work for Westcoast:

Be part of a grassroots community-based agency committed to developing and strengthening our community together. As a Westcoast employee, you will benefit from:

• An opportunity to be a part of a hands-on mentoring experience, through role-modeling and coaching.
• Making a difference in your local community.
• A chance to do meaningful work with a committed team of professionals.
• Contributing to our commitment to being an inclusive and culturally safe environment for all.
• Join us in being allies to Indigenous peoples, on our journey to reconciliation.
  

About Westcoast Family Centres:

Westcoast Family Centres Society ("Westcoast") is a multi-service community-based non-profit organization delivering child-centered, evidence-based programs and services to children and families in the Lower Mainland. Our mission is to strengthen and develop healthy relationships between children, their families, and their communities. Our programs and services aim to address the unique and varied challenges faced by vulnerable families.

About PCRS:

Pacific Community Resources Society (PCRS) has a 36-year history of providing a breadth of quality, accredited social services across British Columbia, including education, employment, housing, substance use, mental health, and youth and family support services.

This role will support both Westcoast Family Centres and Pacific Community Resources Society.

Joining the team is an opportunity to be a part of a team where your skills and knowledge will make a positive impact in the lives of children and families. Westcoast takes pride in creating inclusive spaces where its diverse workforce can thrive.

We are committed to creating employment equity and providing all candidates with accessibility throughout the recruitment process. Westcoast encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and racialized peoples.

Should you require assistance or accommodation at any time throughout the application or recruitment processes, please email Human Resources Department theor confidential support.