Service Manager Sudbury ONT.We are seeking a dedicated and experienced Service Manager to lead our service and installation operations in Sudbury, ON. This role is ideal for a proactive and organized leader who thrives in a dynamic environment and is passionate about delivering high-quality service and customer satisfaction.Position Overview: Service ManagerThe Service Manager is responsible for overseeing the scheduling, planning, and execution of service and installation jobs. This includes coordinating resources, ensuring timely job completion, and maintaining high-quality standards. Additionally, the Service Manager will lead a team of technicians, oversee departmental workload, and uphold health and safety standards.
Key Responsibilities: Service Manager

• Plan and schedule all service and installation projects efficiently.
• Coordinate work activities to align with client expectations and available resources.
• Ensure all jobs are completed within the agreed scope, budget, and quality standards.
• Oversee and manage resource capacity and departmental workload.
• Supervise and support service and installation teams, ensuring optimal performance and development.
• Maintain compliance with health and safety protocols, conducting regular safety audits.

Detailed Responsibilities: Service Manager

• Receive and manage client service requests, planning and prioritizing work schedules effectively.
• Prepare and oversee work orders, ensuring job details, materials, and tools are well-coordinated.
• Assign and distribute job schedules to service and installation teams.
• Work closely with procurement and warehousing teams to ensure necessary materials and tools are available.
• Communicate with clients to review project details, expectations, and scheduling.
• Provide leadership and support to technicians, ensuring they have the necessary resources and guidance to succeed.
• Conduct job reviews upon completion, ensuring accuracy in hours worked, materials used, and inventory reconciliation.
• Facilitate invoicing by reviewing and forwarding completed work orders to the finance team.
• Attend job meetings to gather information for scheduling and execution.
• Monitor and adjust workforce allocation based on scheduling demands.
• Ensure all team members have the necessary certifications, training, and Personal Protective Equipment (PPE).
• Lead training and development initiatives for the technician team, including performance reviews and succession planning.
• Hire and mentor junior or apprentice technicians to build a strong future workforce.
• Perform other duties as assigned by senior leadership.

What We're Looking For: Service Manager

• Proven experience in service management, scheduling, and operations.
• Strong leadership skills with the ability to manage and develop a team.
• Excellent organizational and problem-solving abilities.
• Ability to multitask and adapt to changing priorities.
• Knowledge of health and safety regulations and compliance.
• Strong communication and interpersonal skills for both client and internal interactions.

If you are a results-driven professional with a passion for operational excellence and team leadership, we encourage you to apply and be part of our growing team!
Email resume to [email protected] For immediate consideration contact Cheryl Revibes at 905 361-3987 ext 107