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Job Title: Global Security Operations Centre (GSOC) Analyst, Physical Security Bilingual (English and French)

Location: Toronto, ON

Job Type: Full Time

Shift: 12 Hour, Continental Shifts, 6 Week Rotation. 24/7 Availability is required. It is an in office position with no remote hours.

Salary: $36.00 / hr. to start with incremental increases based on tenure, performance and completion of courses

Main Responsibilities:

The GSOC Analyst is a member of thec (GSOC) team and previous experience is not needed to apply for this position. We're looking for a diverse group of people to join the Global Security Operations Centre. The team is stronger when we have people with a wide range of skills and experiences. Do you have experience in a call centre, composing communications, or enjoy working with a team? Then you should consider applying.

As a member of the team, you will contribute directly to its growth. The ideal candidate should have an eye for detail, be self-motivated, and be an effective communicator who is capable of working in both a team environment and independently.

The GSOC is the 24/7 intake and triage for physical security occurrences at CIBC. The ideal candidate should have an eye for detail, be self-motivated, and be an effective communicator who is capable of working in a fast-paced team environment.

Job Duties and Responsibilities:

• Building and maintaining strong relationships with internal team members, adjacent teams, and external partners
• Strong leader who owns their work and has an eye for continuous improvement
• Working in a 24/7 environment with rotating shifts in office (no remote work)
• Remote monitoring and triage of physical security occurrences, including vandalism, vagrancy, and intrusion alarms
• Being adaptable in the face of changing business needs
• Quality assurance. This may include testing random samplings of output created by processes to ensure established quality standards and benchmarks are consistently being met
• Building and maintaining strong relationships with internal team members, adjacent teams, clients, and external partners
• Ensuring the Enterprise Physical Security System is being used effectively and according to standards; if it is not, working with site staff and Enterprise teams to find a resolution;
• Being adaptable and flexible in the face of changing business needs.
  

The Ideal Candidate will demonstrate the following skills and characteristics:

• Bilingual - fluent in both English and French
• Strong attention to detail and ability to think critically;
• Compilation, analysis, and presentation of reports. The ability to interpret and present data in a professional and polished manner;
• Strong customer service skills with the ability to establish and maintain relationships of trust with internal and external clients;
• Adaptable and able to learn new software applications/programs quickly and effectively;
• Focused on continuously improving both the program and yourself;
• Strong time-management, and the ability to prioritize and manage their own work to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities, etc.);
• Participate fully as a member of the team and contributing to a positive work environment.
• A candidate would benefit from having experience with Microsoft Excel, Word, PowerPoint and Power BI.

Benefits:

• Opportunities for career growth and advancement.
• Comprehensive health and dental benefits
• Paid training and development programs.

Disclaimer:

• As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.