WHO WE ARE

Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. Based in Vancouver, Canada we work with industry leaders in the sports, music & entertainment space including teams from the NBA, NHL, NFL and MLB, alongside Live Nation, BMG, Danny Wimmer Presents and many more.

WHO YOU ARE

You are a dedicated IT professional with strong troubleshooting skills ready to provide technical solutions for our partners and potential clients, while also supporting the continuous improvement and development of the platform. You thrive in dynamic environments, have a strong technical mindset, and the ability to work independently as well as collaboratively within a team. You have a solid understanding of web-based technology, excellent communication skills, and take pride in managing project frameworks and timelines.

This is a primarily in-office position based in Vancouver, BC.

THE ROLE

In this role, not only will you be responsible for working closely with our clients and internal teams with prompt, friendly, and accurate service, but you will also get your hands dirty identifying and fixing bugs, developing product features and solving integration issues.

What You Will Do:

• Quickly master the Tradable Bits platform and know the ins-and-outs of our complex, evolving technology
  
• Collaborate closely with the Business Development and Customer Success Teams to prioritize the client experience and streamline the resolution of any client concerns, as well as identify any bugs on the platform impacting its usability
  
• Provide detailed specifications for proposed solutions including time and scope involved

• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid, and complete information to our partners

• Work alongside Development Team in developing new product features, integrations, improvements, and bug fixes

• Write high quality code covering everything from the database to front-end

• Support clients with their fan-engagement/digital activation campaigns via CSS and JavaScript customization, as well as identify and collaborate on new opportunities to leverage the existing functionality of the platform in order to help them achieve success
  
• Work adjusted hours for one week a month to provide coverage for our APAC partners

MUST HAVE SKILLS

• Solid understanding of the network protocols necessary for web development (HTTP, TLS, TCP).
• Understanding of core Unix concepts (threading, processes, memory)
• Development experience with scripting languages (Ideally Python, Perl, PHP, Ruby)
• Able to write clean and functional HTML / CSS / Javascript without relying on frameworks
• Experience working with complex relational databases
• Familiarity working with third party APIs and documentation
• CMS management experience
• Familiarity with video encoding and live streaming service considered an asset
• Understanding of tracking/conversion pixels and cookies
• Understanding modern web tracking technologies and network stacks
• Understanding the difference between Native and Web applications
• Experience in a multi-channel environment (Phone/Slack/Email)
• Effective communication & problem solving skills

QUALIFICATIONS

• Minimum 3 years industry experience
• BSc in Science, Math, Engineering, or related considered an asset
• Proven software implementation experience in a SaaS or web-based environment
• Managing CMS systems like Wordpress, Drupal, etc.
• Basic knowledge of third-party campaign management platforms like Facebook Ads Manager, Twitter Ads, and AdWords is a plus.

WORK PERKS

• Competitive salary and full extended benefits
• Opportunity to work side-by-side with industry experts
• Focus on personal development, collaboration and mentorship
• Team-oriented environment with snacks, coffee, drinks and team events
• Creative freedom, flexible work environment, and ownership over your projects

Our product will be used by many of the worlds largest entertainment brands in the world, meaning you will take pride and ownership of the success of our partners like Live Nation, MLSE, OCESA, Portland Trailblazers, Lollapalooza, Austin City Limits, and Outside Lands - just to name a few.