Join Us!

We are excited to announce opportunities within our rapidly growing company. Featuring state-of-the-art calibration laboratories across Canada. BHD is an inspiring company who has won the Best Place to Work award 5 years and counting!

Join our team at BHD's Calibration Laboratory as a Customer Service Manager where your energy and people skills will truly shine! We're looking for a delightful, energetic individual who thrives on connecting with others. If your friends or colleagues often say how much they love working with you, and you enjoy learning new things while engaging with people, this is the perfect role for you.

No need to be a technical expert – we're looking for "people" persons who excel at building relationships and love interacting with customers. At BHD, we value a culture of warmth, approachability, and teamwork, and your personality will be key in maintaining and enhancing this environment. You'll be the friendly face and voice that helps customers with their calibration needs, bringing both enthusiasm and great communication to every conversation. Apply today and make a difference in a place where your natural warmth and curiosity are celebrated!

Customer Service Manager

Who You Are:

• An excellent communicator with strong written and verbal skills.
• A natural problem-solver with a high level of accountability.
• Able to manage multiple priorities efficiently under tight deadlines.
• Love for tackling administrative tasks and working under a deadline.
• Detail-oriented and capable of reviewing the work of others with accuracy.
• Organized and driven to maintain smooth workflows.
• Accountable and takes ownership of work and the team's work.
• Experience working with computers and data entry.
• Ideally you have an interest in instrumentation, reliability, and electrical component industry.

What Will You Do?

• Manage and respond to customer inquiries via phone and email in a timely and professional manner.
• Oversee daily administrative operations related to calibration services.
• Have a passion for customer service and provide a top tier experience.
• Create and review invoices ensuring accuracy before sending.
• Perform data entry and maintain customer and equipment records.
• Coordinate and manage the receiving, recording, and shipping of calibration equipment.
• Ensure packaging and documentation are complete and error-free.
• Supervise and support the customer service advisors with ongoing tasks and special projects.
• Identify areas for process improvement and help implement solutions.
• Maintain a high standard of organization across all customer service functions.

Why BHD?

Be a part something innovative and growing! We are proud leaders within our industry and continue to drive success. We have seen revenue growth year after year while also being established for over 30 years in the industry.

Benefit from our benefits! We enroll our employees in an extensive medical benefits package. We also offer competitive compensation, vacation days, recognition programs, incentive packages and many more perks!

Succeed as a Team! Our commission structure promotes an inclusive sales team environment. We all have invested interest in seeing each other succeed and are committed to do so.

Never Stop Growing! Our product offerings offer an extensive opportunity to continue to learn. You will have routine product information sessions available and a knowledgeable sales department to support you. We are proud of our history of quick career progression for our top achievers and are committed to see our people succeed and grow.

Enjoy Where You Work! We built a beautiful state-of-the-art office where you will be proud to work. Enjoy free parking, an open-concept environment, industry resources at your fingertips and visibility into our calibration, sales, and rentals departments.

BHD Instrumentation is a growing company that sells, services and rents professional test equipment from leading manufacturers. BHD has been in business for over 30 years and is the leading supplier to industrial clients in all market segments.