With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO WATERWORKS (div of Emco Corp), we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Our Emco Waterworks Profit Centre in Edmonton AB is a location staffed by a professional team who pride themselves on the delivery of exceptional levels of customer service. We are looking for a Receptionist to join our team for the season (April-Nov 1).

An Emco Profit Center Receptionist is expected to:

• Represent the Profit Center in a professional manner
• Uphold our Core Values and Ethics with every interaction
• Be an effective Teammate in the Profit Centre
• Be courteous and friendly; building long lasting loyal customer and vendor relationships
• Be detail oriented, organized and accurate
• Analyze and solve problems
• Prioritize tasks

Job Summary

Receptionist duties will include creating a welcoming environment, greeting, informing and directing visitors and teammates in a warm, courteous, and professional manner

Job Duties

1. Answers the phone in a timely, positive manner. As well as direct calls to the appropriate teammate
2. Greets and assisting visitors with a positive, helpful attitude
3. Assisting with a variety of Administrative tasks, shipping feedback, customer returns.
4. Filing invoices
5. Sorting and distributing mail
6. Ordering and organizing office supplies
7. Submitting invoices to Head Office
8. Office errands
9. Ensuring reception and other common areas are clean and organized
10. Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
11. Uphold Emco Core Values at all times
12. Support all Profit Centre activities as part of the Profit Centre team
13. Perform any other reasonable duties as requested by immediate supervisor or Profit Centre Manager

Knowledge, Skills and Abilities

• Outstanding customer service and verbal communication skills
  • Communicating clearly, both in writing and verbally
  • Display impeccable and professional phone demeanor
  • Having a friendly and engaging personality in order to foster and maintain positive relationships
  • Display strong customer service skills in order to anticipate other people's needs and handle their requests in a proactive and tactful manner
  • Being a demonstrated team player
• Exceptional organizational and time management skills
  • Efficiently filing documents, as well as proactively maintaining a clean and organized workspace
• Great Attention to detail and high levels of thoroughness:
  • Staying focused during highly repetitive tasks
• Analytical and problem-solving skills:
  • Effectively reading and interpreting information and instructions
  • Using creativity and mature judgement to resolve problems in a timely manner
• Administrative skills:
  • Demonstrated proficiency in computer word, excel, OFFICE 365
• High levels of flexibility, responsiveness and resourcefulness:
  • Having an extensive knowledge of standard office practices, procedures and equipment
• Able to learn and operate the applicable software system used to process orders
• Willing to invest a minimum of 40 hours in training annually
• Intermediate math skills – add, subtract, multiply, divide, using whole numbers, fractions and decimals
• Read, write, speak and understand English

Education and Experience

• Minimum 2+ years of experience with customer service.
• Use of the Microsoft Office software
• M3 Infor knowledge an asset but not required.

"Salary Range: $12,345" tbd

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.