Job Description:

Our Help Desk support is the first point of contact for our users and provides technical support and troubleshooting assistance within our office.

The selected candidate will need a strong understanding of computer hardware, basic networking, and the Windows operating environment.

Key Responsibilities:

• Respond to IT support requests via email, phone, or in person.
• Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
• Install, configure, and maintain computer systems and applications.
• Assist with network troubleshooting and basic network configuration.
• Document issues and resolutions in the help desk ticketing system.
• Provide support for Windows operating systems and Microsoft Office applications.
• Educate users on best practices and provide training as needed.
• Collaborate with other IT team members to resolve complex issues.

Qualifications:

• Basic knowledge of Windows operating systems and common software applications.
• Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and basic server administration.
• Familiarity with troubleshooting hardware and network connectivity issues.
• Strong communication and problem-solving skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• A positive attitude and eagerness to learn!
• Ability to work independently and as part of a team.
• Customer-oriented and patient.

Preferred Qualifications:

• CompTIA A+ or Network+ certification.
• A degree or certification in IT, Computer Science, or a related field.
• Experience in a customer service or technical support role.

This is 100% in office opportunity. We thank you for your interest in this position however please note, only those most qualified will be contacted.

Job Types: Full-time, Permanent

Pay: $40,000.00 per year

Benefits:

• Dental care
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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