If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Job Summary:

The Contract Administrator is an all-encompassing role which supports branch contracts by maintaining and processing administrative operations. The incumbent must be able to work independently and as part of a larger team. They must have a high degree of professionalism, drive for results and efficiency, and have strong analytical skills. Working to ensure back-office processes are executed with excellence to maximize profitability through the contract process and by meeting and exceeding customer KPIs.

Key Responsibilities

• Support Service Leadership to minimize risks and support the growth potential of all new and existing contracts.
• Needs to have a clear understanding of the contract agreement to ensure all requirements are met.
• Communicate and coordinate with all members of the sales team.
• Review documents and ensure contract compliance and financial commitments are met.
• Proactively manage branch performance through communication with customers.
• Communicate with Service management for contract compliance, escalation and/or follow up.
• Work with management to formulate and/or amend terms and conditions to protect the business interests.
• Work with applicable salesperson to finalize the completion of the contract agreements.
• Work with branch service team to ensure timely, accurate and cost-effective delivery of contract services.
• Review and respond to contract queries from sales team and service technicians.
• Ensure contracts are administered according to contract, company procedures and company policies.
• Monitor branch performance in accordance with contract.
• Control company's risks and proactively resolve contract issues.
• Support continuous improvement in company's organization.
• Tender contract compliance and track contracts for renewals, end dates, and changes.
• Documenting and updating workbooks and process documentation as needed.
• Work in conjunction with corporate processes and expectations.
• Be the point of contact between the sales team and the service team.
• Participate in the kick-off meeting and taking and distributing the meeting minutes.
• Work with Service Manager to establish service maintenance schedules.
• Chair monthly service meeting to review and guide the process of the contract.
• Open Work Orders to accommodate the PM repair recommendations.
• Review the profitability reports.
• Chair the monthly progress meetings and respond according to the meeting discoveries and feedback.
• Set up and maintain contract files. Complete the booking contract process through the company's service management system.
• Communicate and evaluate the customer experience through customer communication and questionnaires.
• Perform other duties as assigned by Management.

Qualifications:

• Undergraduate degree in Business Administration or equivalent experience.
• Significant experience with high-volume contract administration role, and to multi-task, prioritize and work to tight timelines
• Intermediate proficiency in the Microsoft Office Suite (Outlook, Word, Excel, Teams, and Power Point)
• Applied knowledge of contract structures, terms, and conditions.
• Analytical and problem-solving skills with a high attention to details.
• Proven ability to communicate effectively with a diverse group of internal and external individuals.
• Excellent written and verbal communication and the ability to document information and instructions

Pay range from: $20.00 - $30.00 per hour Why work at Ainsworth?Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following: Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives Flexibility: Hybrid working models, where applicable Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.Ainsworth, a subsidiary of GDI, is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request. Ainsworth, a subsidiary of GDI, is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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