If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Job Summary:

This position provides a high level of customer service support to meet internal and external customer requirements. Assists Operations with admin functions with respect to contract renewals, contract proposal, and works collaboratively with team members to ensure the administration of multiple back office processes are executed accordingly to ensure the service delivery cycle flows accordingly and client KPI's are met as well as other duties assigned by the manager.

Key Responsibilities:

• Assist Operations with new maintenance contract documents including costing sheets and final proposal letters.
• Prepare and submit invoices packages.
• Completes contract costing sheets, sub-contractor quotes final proposal letters to customers.
• Interface with customers and other departments (i.e. Customer Experience Centre and Regional Schedulers) as necessary to ensure successful completion of requests and resolution of service issues identified throughout the service delivery process. Ensure all changes are accommodated and approved.
• Order and maintain inventory of technician uniforms, work boots, licenses.
• Organize and maintain annual vehicle inventory audit of parts and equipment.
• Provide follow up and supporting work order reporting and documentation for all completed work orders to clients daily
• Follow up with internal and external customers and technicians when additional information is required, including documentation of service work performed.
• Work collaboratively with reconcilers as required correcting technician issues, identify, trend and validate process or people gaps. Work with technicians directly to close these gaps and escalate as required
• Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met
• Act in a professional manner to reflect positively on Ainsworth.
• Identify & Suggest opportunities for Process Improvements & efficiencies within department
• Sensitivity to confidential matters may be required
• Adhere to all company policies and procedures.
• Promote and perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
• Input company credit card purchases in JDE.
• Complete expense reimbursement documentation for field staff and managers.
• Support planning and organizing team events.
• Perform other duties as assigned by Management.

Qualifications:

• Post-secondary education in related area of study or equivalent.
• 2-4 Years of related experience preferably in the HVAC/Electrical/Building Automation industry but general service industry is acceptable. Actual hands on HVAC, Electrical or Building Automation experience is also ideal.
• Demonstrated ability to meet deadlines and prioritize a heavy workload.
• Proven systematic and organized approach to multi-tasking
• Demonstrates ability to work independently to complete assigned tasks with minimum supervision
• Ability to work under time constraints and adapt to change.
• Working knowledge of related computer applications, including the Microsoft Office Suite of programs (Word, Excel, PowerPoint)
• Service and customer orientated – Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer's problems. Corrects customer service problems promptly and non-defensively.
• Team Focus - Capable of building relationships at all levels within the organization and with customers. Contributes towards team goal by working co-operatively with others, also gets people's input to decisions/plans, and promotes team spirit. Shares all relevant and useful information. Keeps people informed and up-to-date about the group process.
• Ability to organize information & schedules in a structured and logical way that is most productive for the technicians and customers.
• Ability to communicate clearly and set expectations with internal and external personnel
• Written communication is also imperative and the ability to document information and instructions so others understand the course of action taken/required.
• Ability to identify problems proactively and take action
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring/Assessing performance of your team to make improvements or take corrective action.
• Time Management skills and understanding what is required to complete/resolve various service and maintenance activities.
• Ability to maintain composure under stressful situations.
• Active Listening – giving full attention to what other people are saying, taking time to clarify and understand the points being made, asking questions as appropriate.
• Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
• Self-Control – Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Initiative – Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence – Job requires persistence in the face of obstacles.
• Customer and Personal Service – Knowledge of principles for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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