About the Role

Falcon Electric is seeking a dynamic and customer-focused Account Manager to join our growing team. In this role, you will manage and develop a portfolio of accounts, ensuring exceptional service and fostering long-term customer relationships. You will work closely with customers to understand their needs, provide tailored solutions, and drive revenue growth.

Whatyoull be doing

Account Management:

• Build and maintain strong relationships with existing customers, acting as their primary point of contact.
• Manage customer accounts by ensuringaccurate order processing, tracking delivery schedules, and resolving issues promptly.
• Work with new customers to set up vendor portals and ensure all necessary documentation, including supplier quality certificates, ismaintained and updated.
• Coordinate with customers on purchase orders (POs), delivery schedules, and product specifications.
• Communicate proactively with customersregarding estimated delivery times (ETD/ETA), shipping methods, and any required changes.
• Provide product details, technical information, and application guidance to customers.
• Support customers with return material authorization (RMA) requests and provide necessary technical information.
• Review and process requests for quotations (RFQs) and customer drawings.

Business Development & Sales:

• Identify opportunities to grow revenue within existing accounts and explore new business opportunities.
• Conduct outreach to potential customers to understand their requirements and propose solutions.
• Prepare and send pricing quotes based on customer requirements and company pricing strategies.
• Engage in proactive follow-ups through calls, emails, and virtual meetings to maintain customer engagement.
• Work with internal teams to develop strategic account plans and meet sales targets.
• Participate in sales meetings, conferences, and industry events to promote Falcon Electrics products and services.

Interfacing with Internal Teams:

• Collaborate with the Production Team to ensure accurate order processing, update shipment dates, and manage priority shipments.
• Liaise with the Engineering Team to review customer technical requirements, provide outline drawings, and coordinate solutions for specialized applications.
• Work with Supply Chain & Logistics to coordinate shipments, ensure timely delivery, and manage documentation for international shipments.

What you bring to the table

Qualifications & Experience:

• 4+ years of experience in account management, business development, or a related role in the electronics manufacturing industry.
• Bachelors degree in business, marketing, or a related field (or equivalent work experience).
• Strong communication, negotiation, and relationship-management skills.
• Experience working with a sales cycle of 6-18 months.
• Familiarity with CRM software for tracking customer activities and managing sales pipelines.
• Ability to work collaboratively across departments and with international suppliers.
• Experience in an ISO-regulated environment and process-driven company is an asset.
• Prior project experience in the electronics industry, UPS, or design engineering phases is a plus.
• Ability to travel within the United States and between the US and Canada asrequired for business needs.

We are proud to be an equal-opportunity employer and are committed to building a work environment that is both diverse and inclusive. You will receive consideration for employment regardless of race, religion, gender, gender identity or expression, sexual orientation, ethnicity, creed, disability, or age.