Are you ready to join a team recognized as a Platinum Certified Canada's Best Managed Company and one of BC's Top Employers? At Wesgroup Equipment, we've been supporting industries across Western Canada with our trusted family of brands, including Williams Machinery, Westerra Equipment, and WE Rent. With 9 locations across BC and Alberta, we offer premium and economy equipment solutions for industries like construction, warehousing, agriculture and more. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!
The Technical Support Assistant will be the first point of contact for technical issues, providing efficient and friendly support service. Primary responsibilities include deploying new hardware including PCs, laptops, tablets, and phones, managing user accounts, supporting business and equipment diagnostic software, and escalating issues as needed to management or external support resources.
Key Responsibilities:

• Manage all technical support issues from users across multiple locations and provide resolution or escalate as needed.
• Manage User Accounts setups, transfers, and deactivations.
• Software installation and troubleshooting.
• PC, Laptop and phones set up, and troubleshooting.
• Other duties, as assigned.

Knowledge, Skills and Abilities:

• Technical knowledge of Windows operating systems and Microsoft Office 365.
• Familiarity with mobile iOS and Android operating systems and devices.
• Detail oriented and organized.
• Ability to multitask and manage multiple support tasks and projects simultaneously.
• Ability to travel locations when necessary.

Training, Education and Experience:

• Previous experience in IT support role an asset.
• Post-secondary education in Information Technology or equivalent.

Compensation Package:

• Salary between $40,000 - $45,000 depending on skills and qualifications.
• Paid vacation.
• Medical and dental benefits.
• RRSP matching plan.

Values:

• Build trust – with customers and each other.
• Be a team player – commit to working together to win.
• Be customer-focused – “wow” customers so they become raving fans.
• Support community – care for our people, our community and our planet.
• Deliver results – know what you need to do and get it done.

Working Conditions: The Technical Support Assistant is based out of the Surrey office and works 40 hours on average per week Monday to Friday. Some travel to other branches may be required.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [email protected].

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Wesgroup Equipment.

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