The Opportunity

The Senior Revenue Operations Analyst, reporting to the Head of Revenue Operations, plays a pivotal role in driving operational excellence across the entire revenue lifecycle. In close partnership with Sales, Marketing, Customer Success, and Finance, this role focuses on optimizing end-to-end processes, ensuring data integrity, and supporting strategic initiatives through high-quality business and systems analysis.

This is a unique opportunity for someone who thrives in a cross-functional environment, blending strategic thinking with hands-on execution. You will be instrumental in analyzing business needs, designing scalable processes, and developing functional specifications for a wide array of revenue systems and toolsensuring the go-to-market engine operates at peak performance.

Duties and Responsibilities

Business and Systems Analysis

• Collaborate with stakeholders to identify business requirements across the revenue lifecycle, translating them into functional specifications and system solutions.
• Analyze the interaction between multiple systems (e.g., CRM, marketing automation, CPQ, customer success platforms, finance systems) to design integrated, scalable workflows.
• Document current-state and future-state process flows, system architectures, and functional requirements to support operational improvements.
• Evaluate system capabilities (existing and new) and provide recommendations on how to meet evolving business needs.
• Partner with system owners and administrators (Salesforce and beyond) to design and implement solutions aligned with organizational objectives.

Revenue Process Optimization

• Assess and refine go-to-market processes (lead management, opportunity management, renewals, billing handoffs, etc.) to drive efficiency, scalability, and performance.
• Identify process gaps and recommend improvements across the entire revenue operations ecosystem.
• Support change management and training to drive adoption of optimized processes and tools.

Functional Specification Development

• Develop clear and comprehensive business requirement documents (BRDs) and functional specifications for system enhancements, integrations, and reporting needs.
• Work with technical teams to ensure successful translation of business needs into technical solutions.
• Validate solutions through testing and feedback loops to ensure they meet business objectives.

Reporting, Analytics, and Insights

• Design and maintain reporting frameworks to track key performance indicators (KPIs) across the revenue cycle.
• Ensure data integrity and accuracy across systems by defining standards and controls.
• Provide actionable insights by analyzing data from multiple sources (e.g., CRM, marketing platforms, financial systems).
• Conduct strategic analyses, such as white space analysis, pipeline health, and revenue performance trends.

Cross-Functional Collaboration

• Partner with Sales, Marketing, Customer Success, and Finance teams to align on shared goals and support strategic initiatives with robust operational insights.
• Collaborate with systems administrators to scope and implement new technologies or enhancements across platforms like Outreach, Pardot, CPQ, and other revenue-impacting systems.
• Facilitate regular operational reviews, sharing insights and progress on key initiatives.

Qualifications

• 5-8 years of experience in revenue operations, business systems analysis, or similar roles supporting cross-functional teams.
• Experience gathering business requirements and translating them into functional specifications and technical solutions.
• Familiarity with revenue systems (e.g., Salesforce, CPQ, marketing automation, customer success platforms, ERP/finance systems).
• Demonstrated success in process optimization, workflow design, and systems integration within a revenue operations context.
• Advanced proficiency in Excel (pivot tables, complex formulas, modeling) and experience with visualization tools like Power BI or equivalent.
• Strong understanding of end-to-end revenue processes, from lead generation through renewal.
• Excellent communication skills with the ability to translate complex technical concepts to non-technical audiences.

Core Competencies

• Business and Systems Analysis
• Functional Specification Development
• Revenue Process Optimization
• Data Quality and Governance
• Analytical Problem-Solving
• Strategic and Results Orientation
• Communication and Collaboration
• Critical Thinking and Decision-Making
• Project Planning and Execution

Key Performance Indicators (KPIs)

• High standards of data accuracy across revenue-impacting systems.
• Delivery of clear and actionable functional specifications that result in effective system improvements.
• Increased operational efficiency through optimized, scalable processes.
• Consistent delivery of insights supporting strategic revenue growth.
• Successful collaboration with cross-functional teams to align on and execute shared objectives.
• Measurable improvements in go-to-market processes and system adoption.

Location

This position will be hybrid with 3 days/week in our Oakville office.

Join Us

Be part of a forward-thinking, data-driven organization where your analytical expertise, systems knowledge, and strategic mindset will directly influence operational success and revenue growth across the business!

WhatIt'sLike to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries, and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend? An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills.

Flexible work day
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built, cloud-based solutions that power critical administrative functions and financial operations for the public sector. Euna Solutions offers trusted, easy-to-use solutions for procurement, payments, grant management, budgeting, permitting, and special education administration that are trusted to increase operational efficiency, transparency, collaboration, and compliance. Working with more than 3,000 government and public sector organizations across North America, Euna Solutions strives to build trust and enable transparency in our communities. Euna Solutions is recognized on Government Technologys GovTech 100 list, an annual list of the top 100 companies focused on, making a difference in and selling to state and local government agencies across the U.S. To learn more, visitwww.eunasolutions.com.

Please visit our website:https://eunasolutions.com/careers/and check out our LinkedIn Pageshttps://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and ifyou'reexcited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions, please email[email protected]or call our officeat1.877.707.7755. Upon request,appropriate accessibleformats or arrangements will beprovidedas soon aspracticable.