Description

Deliverables: The Resource will act as a subject matter expert on a variety of Mainframe software maintenance activities such as enabling and supporting the day to day operations of the Government of Ontario's Mainframe software support to maintain KTLO activities and project work relating to the planning, installation, maintenance, upgrades of software products in support for post GDC Mainframe migration activities. This resource will also support the Software Optimization efforts under the Datacenter Transformation project.

Key Responsibilities:

• Provide Operational Support for sustaining the day to day operations of Mainframe Software and program products.
• Provide decommissioning support for Mainframe software and program products
• Daily operational changes, Incident/problem management.
• Provide on call/standby support when required. Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Must adhere to Service Level Agreement (SLA) metrics, device maintenance.
• Providing technical MOP for all changes, ability to provide acquire system captures and articulate/document capture and point or root cause.
• Ability to work on Mainframe project activities along with all keep the lights on (KTLO) activities such as O/S, and maintenance upgrades.
• Modernization efforts to reduce software costs with some products running on the mainframe (Software Optimization).

SkillsExperience and Skill Set Requirements

Evaluation Breakdown

1. Enterprise Tier 4 Mainframe Infrastructure experience - 30%

Parameters:

• 10+ years experience providing oversight to support mainframe infrastructure.
• Demonstrated experience overseeing refresh and transition activities, as well as team resources associated with the migration.
• Demonstrated experience with replacement of large enterprise complex services and hardware at large critical locations.
• Demonstrated experience and in-depth knowledge of modern Data Centre service models combined with a solid background in contemporary Data Centre approaches.

2. Recent experience - 10%

Parameters:

• Within 3 years.

3. Documentation and Communication Skills - 15%

Parameters:

• Demonstrated experience with assisting transition and refresh.
• Demonstrated experience in change management activities.
• Demonstrated ability for strong documentation and writing skills.

4. Examples of experience - 15%

Using specific examples, describe the most recent experience and demonstrate your knowledge with Mainframe Software in a support role and Project Management.

Parameters:

• Demonstrated knowledge and operational support experience with Mainframe in a large scale environment similar as the Government of Ontario.
• 10+ years demonstrated experience in complex projects related to data center uplifts, migrations.

Supplier Comments

Closing Date/Time: 2025-03-28, 3:15 p.m. EST

Max submission: 1 (one)

Hybrid: 3 Days onsite / 2 days remote

Must Have:

• 10+ years experience providing oversight to support mainframe infrastructure.
• Demonstrated experience overseeing refresh and transition activities, as well as team resources associated with the migration.
• Demonstrated experience with replacement of large enterprise complex services and hardware at large critical locations.
• Demonstrated experience and in-depth knowledge of modern Data Centre service models combined with a solid background in contemporary Data Centre approaches.

Description

Deliverables: The Resource will act as a subject matter expert on a variety of Mainframe software maintenance activities such as enabling and supporting the day to day operations of the Government of Ontario's Mainframe software support to maintain KTLO activities and project work relating to the planning, installation, maintenance, upgrades of software products in support for post GDC Mainframe migration activities. This resource will also support the Software Optimization efforts under the Datacenter Transformation project.

Key Responsibilities:

• Provide Operational Support for sustaining the day to day operations of Mainframe Software and program products.
• Provide decommissioning support for Mainframe software and program products
• Daily operational changes, Incident/problem management.
• Provide on call/standby support when required. Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Must adhere to Service Level Agreement (SLA) metrics, device maintenance.
• Providing technical MOP for all changes, ability to provide acquire system captures and articulate/document capture and point or root cause.
• Ability to work on Mainframe project activities along with all keep the lights on (KTLO) activities such as O/S, and maintenance upgrades.
• Modernization efforts to reduce software costs with some products running on the mainframe (Software Optimization).

SkillsExperience and Skill Set Requirements

Evaluation Breakdown

1. Enterprise Tier 4 Mainframe Infrastructure experience - 30%

Parameters:

• 10+ years experience providing oversight to support mainframe infrastructure.
• Demonstrated experience overseeing refresh and transition activities, as well as team resources associated with the migration.
• Demonstrated experience with replacement of large enterprise complex services and hardware at large critical locations.
• Demonstrated experience and in-depth knowledge of modern Data Centre service models combined with a solid background in contemporary Data Centre approaches.

2. Recent experience - 10%

Parameters:

• Within 3 years.

3. Documentation and Communication Skills - 15%

Parameters:

• Demonstrated experience with assisting transition and refresh.
• Demonstrated experience in change management activities.
• Demonstrated ability for strong documentation and writing skills.

4. Examples of experience - 15%

Using specific examples, describe the most recent experience and demonstrate your knowledge with Mainframe Software in a support role and Project Management.

Parameters:

• Demonstrated knowledge and operational support experience with Mainframe in a large scale environment similar as the Government of Ontario.
• 10+ years demonstrated experience in complex projects related to data center uplifts, migrations.

Must Have:

• 10+ years experience providing oversight to support mainframe infrastructure.
• Demonstrated experience overseeing refresh and transition activities, as well as team resources associated with the migration.
• Demonstrated experience with replacement of large enterprise complex services and hardware at large critical locations.
• Demonstrated experience and in-depth knowledge of modern Data Centre service models combined with a solid background in contemporary Data Centre approaches.