Join us as we change healthcare for the better.

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:

• Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to date and accurate while improving patient care.
• Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient's experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.
• Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.

Who we need

We are seeking a Business Systems Analyst to design, implement, and optimize the internal systems and tools that support our day-to-day operations. In this role, you will be responsible for developing cross-platform automations and managing integrations between CRM platforms, ticketing systems, and our learning management system (LMS). You will also lead improvements to knowledge management practices and create data dashboards that surface insights to support decision-making. This is a hands-on position suited for someone who enjoys building practical solutions rather than focusing solely on strategy. Your technical expertise, ability to think in systems, and focus on operational efficiency will contribute directly to advancing our mission to improve healthcare delivery.

This full-time, hybrid role requires working in our Toronto office, two to three days per week.

What's in it for you

Impact. You will play a critical role in helping to scale the organization by optimizing business processes, automating workflows, and enhancing data intelligence. Your contributions will improve operational efficiency and enable more effective decision-making. By integrating AI with automation tools, you will help the organization stay at the forefront of technological advancement.

Complex technical challenges. You will work in an Agile, scaling company, solving complex technical problems in business systems, automation, and data analytics. This role offers hands-on experience with automation platforms, integrations, and emerging AI-driven technologies, providing opportunities to develop expertise in high-impact areas.

Career growth. You will be part of a creative and innovative team committed to transforming healthcare in Canada. With access to mentorship and skill development, you will refine your technical and leadership abilities. As the organization expands, you will have opportunities to advance into senior roles in business intelligence, AI integration, or enterprise systems management.

How you will make an impact:

• Business automation and workflow optimization. You will manage and enhance critical business automations, designing and implementing cross-platform workflows using tools such as Make, Power Automate, and API integrations. You will set up new automations, refine existing workflows, and ensure seamless data flow between CRM, ticketing systems, and the LMS. Your role will require both front-end and back-end system configuration, allowing you to directly create automation scripts and optimize processes to support business operations.
• Systems management and integration. You will be responsible for the technical setup, maintenance, and troubleshooting of key internal systems, ensuring they function efficiently and integrate effectively with one another. This includes managing SaaS-based tools, APIs, and automation platforms to streamline operations. You will also work on custom solutions when existing software does not fully meet business needs, ensuring that various tools communicate properly across teams.
• Data analytics and business intelligence. You will build and maintain analytics dashboards and reporting tools across multiple platforms, including CRM, Freshdesk, Freshsales, and LMS. Your work will involve data analysis, particularly in assessing the utility of AI-driven tools, applying different analytic methods, and working with business databases such as MongoDB. By developing reporting tools and structuring data insights, you will enable managers and teams to make informed decisions.
• Knowledge systems and information management. You will design and maintain classification, organization, and retrieval systems for critical business and product information. Your responsibilities include managing taxonomies, metadata standards, and internal search functionalities to ensure efficient knowledge sharing. You will also document automation-related processes, troubleshoot existing workflows, and support continuous improvements in internal knowledge systems.
• Emerging technology integration. You will lead API improvements, explore AI-driven solutions, and evaluate emerging technologies that enhance automation and operational efficiency. While this role is not focused on AI, you will be expected to integrate AI tools where they provide practical value. You will ensure data quality, accessibility, and security compliance while testing and deploying automation solutions in controlled environments before full-scale implementation.

What you bring:

• The technical expertise. You have in-depth experience in business automation, data analysis, or information architecture. You are technically agnostic with a broad range of tools you are comfortable using and the ability to quickly learn new ones. You have a strong understanding of SaaS platforms, API integrations, and automation tools such as Make and Power Automate. You are proficient in Python for data analysis and automation, with experience working with BI tools such as Tableau or Power BI.
• The systems thinking. You have expertise in structuring knowledge management systems and improving data retrieval. You are process-driven, highly analytical and skilled in data organization, integration methodologies, and business intelligence. You have experience managing multiple SaaS platforms, including CRMs, knowledge bases, and ticketing systems.
• The passion for emerging technologies. You are eager to leverage AI tools to enhance business operations and improve decision-making. You have experience implementing AI-powered solutions or are excited to explore their potential.
• The communication skills. You have professional verbal and written skills. You excel at translating technical concepts into clear, actionable insights for diverse stakeholders. You have strong collaboration skills and can engage with both technical and non-technical teams to drive projects forward.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company.
• A virtual interview with the Hiring Manager and the COO to explore the fit between your skills, experience, and role. You will be able to share your insights and have time to ask questions about the company and the role.
• An in-person interview with fellow team members to expand on how your knowledge and approach align with the needs of the team and the organization. This will also allow you to ask questions about the company's culture and meet with future collaborators and peers.

Our culture, our team

We're a scaling company, expanding rapidly across the country. We are incredibly passionate about our ability to make a difference in the lives of Canadians through our technology and we firmly believe that we can do our best work with realistic deadlines and transparent communication about where we are and what's next for us as an organization. We understand the time it takes to revolutionize a paper-based industry and develop and release high-quality resilient, compliant, and responsive technology that is easy to use so we ensure that pace is factored into our projects and deliverables across the organization.

Our focus is your growth and professional satisfaction, resulting in clear opportunities to help us scale and be better through your ideas, and the chance to be part of projects, and try new things. We are dedicated to our team, and we strongly believe that family comes first. To that end, we strive to find opportunities to support balance in the workplace and between work and home. As part of this, we have flexible hours, regular opportunities for social get-togethers, and meeting-free Friday afternoons.

Everyone here is deeply committed to what we can do - and the potential we have to do more. As a result, we provide an opportunity for Cognisant Causes, our name for passion projects in healthcare where no funding is available and a little technical expertise and time is needed to make a big difference. It's a way to give back and to add further meaning to what you do here.

A note on values

We value ethical behaviour above all else. We care about each other and we respect each other as professionals and people. We treat our clients with respect and keep our word, even if it hurts. We own our mistakes. We strive for honesty and integrity every day in every situation. We look for people who share these values.

We are transforming patient care across the country and we've only just begun. Join us

We are always on the lookout for ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company, people who are interested in contributing their talents in a challenging, interdisciplinary environment. If you feel you meet 70% of the qualifications we are looking for and are determined to make a difference, we encourage you to apply. We promise to consider your application fully.

Express your interest here, explore what we do here, or follow us on LinkedIn to stay connected.

We strive to build a diverse team and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know.

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