SSRG is currently seeking an experienced, dynamic security professional with outstanding customer service and communication skills for the position of Account Manager.

About Us

SSRG is one of Canada's leading security companies. We provide a portfolio of risk management and security solutions to a variety of partners and clients, some of whom are in remote areas. Our diverse and highly qualified team members and relentless commitment to excellence provide superior results for our clients.

About the Position

The Account Manager is responsible for ensuring that all SSRG clients within the Uniform Guarding portfolio in the Lower Mainland region of BC receive the services agreed to and stipulated in the contract. The successful candidate will establish and nurture an ongoing productive relationship with the clients' representatives, ensuring that lines of communication are established, maintained, and continuously open.

The Account Manager will acquire an understanding of the clients' business and operating processes in order to identify the contracted security requirements and, consequently, offer cost-effective solutions to those needs on an ongoing basis. The position also requires demonstrating accountability and leadership in working with internal guarding teams at the site level.

Required Qualifications

• Minimum 2 years of management experience
• Minimum 5 years of security guard experience
• A valid BC Security Guard license
• High school diploma required; college diploma or university degree preferred
• Valid BC Driver's License with clean Driver's Abstract
• Must have own vehicle (car allowance provided)
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent client service and customer relations skills
• Excellent verbal and written English communication skills
• Ability to work independently and be proactive
• Ability to solve urgent problems in a calm, professional manner
• Ability to prioritize and multi-task
• Experience with scheduling software is preferred

Duties and Responsibilities

• Deliver quality security services, ensuring adequate personnel are deployed in positions/assignments are licensed, trained and equipped to fulfill the conditions of the contract
• Manage processes and systems providing regular feedback on service satisfaction
• Demonstrate a customer/client focus, ensuring the clients are continuously kept informed of issues and situations affecting their organization/facility, maintaining an on-going knowledge of their expectations and unique needs
• Envision and create the future, seeking and applying new ways to help the clients by anticipating future needs
• Build a healthy, productive work environment ensuring all processes and activities incorporate safety regulations and standards
• Inspire and lead others, maximizing the human resource potential through effective leadership, ensuring job expectations are clear, performance evaluations and incentives are appropriate
• Demonstrate professionalism, displaying a high level of competency and knowledge in the corporation's business

Working Conditions

• Traditional office hours with the need to be available outside of scheduled hours to respond to urgent matters
• Office and field-based work with the possibility of remote work when possible

Company Perks

• Salary $55,000 - $58,000
• Car allowance
• Health benefit plan
• Fitness Centre membership

How to apply

Please apply online. A resume and cover letter stating why you are qualified for the role are required.

SSRG embraces the principles of employment equity. We thank all applicants for your interest in employment; however, we will only contact qualified applicants.