Role: Technical Specialist.

Location: Brampton, ON (Onsite).

Duration: 12+ Months.

Key Responsibilities:

• Primary point of contact for Client OSS EMS team.
• Coordinating all project activities and ensuring alignment with SLAs.
• Oversee NMS Tools upgrades, patch prioritization, and deployment schedules in collaboration with Client' QA, patching, and technical teams.
• Manage risk assessments, change documentation, and CAB process adherence during production deployments.
• Ensure timely knowledge transfer, documentation updates, and compliance with Client' security/operational standards.

Skills:

• Proven experience in managing and coordination deliveries in a multi-vendor EMS environment comprising of internal and external stakeholders.
• Strong understanding of ITIL processes, CAB, and telecom network operations.
• Strong understanding oof Change management, change reporting, risk management and mitigation, and post change validations.
• PMP or similar certification preferred.
• Knowledge of telecom regulatory frameworks.
• Proven experience in process improvement In the area of application deployment, upgrade, patching, documentation to achieve continuous improvement.