Role: ServiceNow BA-Bilingual FrenchEnglish

Location: Remote-Canada

Duration: Fulltime

• 2+ years of experience directly related to ServiceNow CMDB Discovery implementation and process consultancy

• Strong understanding of ITIL framework standards

• Strong experience with ServiceNow ITSM, CMDB and related modules

• Expertise with Software Development Lifecycle (SDLC) and Agile practices

• Solid experience in requirements gathering, including experience in creating process documentation

• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)

• ServiceNow certification, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), and Certified Application Developer

• ITIL certification preferred