Role: EMS Lead / Support Specialist.

Location: Brampton, ON (Onsite).

Duration: 12+ Months.

Job Description:

• Execute non-production and production system upgrades, patches, and integrations for Client' EMS platforms.
• Collaborate with Client' application patching team to define test plans, UAT support, and deployment workflows.
• Develop technical documentation (architecture diagrams, runbooks) and conduct post-deployment reviews.
• Troubleshoot platform issues, perform root cause analysis, and ensure VM/cluster availability.
• Conduct security audits for EMS infrastructure (VMs, networking, batch pipelines) and remediate vulnerabilities.
• Ensure compliance with Client' internal policies and standards.
• Implement proactive monitoring for security breaches and lead incident response activities.
• Review NMS Tools patches for security relevance and integrate them into upgrade cycles.
• Analyze EMS performance metrics and recommend tuning for scalability/reliability (e.g., Nokia Service Portal, Fujitsu Virtuora).
• Automate monitoring, reporting, and failure-handling processes to reduce manual intervention.
• Design continuous improvement initiatives (e.g., reducing MTTR, enhancing data quality).
• Collaborate with Client' teams to implement best practices for EMS usability and operational efficient.

Skills:

• Expertise in EMS platforms and network management domain (Nokia AMS/NFM-T/Altipiano, Ciena MCP, Ribbon Muse, Fjitsu).
• Hands-on experience with one or more EMS applications (Nokia AMS/NFM-T/Altipiano, Ciena MCP, Ribbon Muse, Fjitsu).
• Proven experience upgrading, patching of EMS Applications.
• Understanding of the EMS integration points, functions and features.
• Strong understanding of the EMS deployment environments and platforms and virtualization technologies (e.g.; VMware, Kubernetes, Docker).
• Strong understanding of the EMS build and deployment methodologies such as DevOps , scripting (Python/Ansible).
• Strong understanding of security requirements and vulnerability assessment.
• Strong understand in automation tools.