Charter Specialist

SOUTHLAND is currently seeking a charter administration support professional to join our team in Calgary. This role is responsible for addressing the needs of charter customers and delivering exceptional customer service.

Principal Duties and Responsibilities

• Answer phone calls, return messages, and handle inquiries
• Respond to emails and requests in a timely manner
• Assist charter drivers with questions regarding pick-up and drop-off locations
• Prepare charter waybills promptly for clients
• Attend regular charter meetings
• Be available for rotational on-call - weeknights, weekends, and holidays

Knowledge and Skills Required

• Knowledge of Highway Traffic Acts and Regulations
• Multitasking and ability to handle high-volume of workloads
• Map reading ability with knowledge of the city, specifically road systems and attractions in the Calgary area
• Maintain a high degree of confidentiality and professional conduct within a high-volume environment
• Ability to communicate effectively with drivers, clients, and internal partners
• Proficiency in Microsoft Office

Working Conditions

This is a permanent, full-time position, Monday through Friday, between the operational hours of 10:00 AM to 6:00 PM (will also vary depending on operational needs). Availability for rotational on-call is required including evenings, weekends, and holidays.