This is a remote position, a great opportunity for a focused and motivated person that fits the positions requirements and Freightera culture. Freightera is a Vancouver, BC startup on a mission to make freight easy, accessible and green, the 2019 third fastest-growing company in BC according to Business in Vancouver, and the winner of many other awards. We are recruiting A-players only, people with a growth mindset and desire to perform, learn and get better.

Freightera works like Expedia for freight. Business shippers compare freight rates from hundreds of carriers in North America. Our system searches over 20 billion lanes and provides the best available rates instantly so shipments can be booked online right away. We specialize in shipping LTL and FTL freight and we are looking for the right CUSTOMER SERVICE / CLIENT CARE SUPPORT person to join our 5-star team!

Responsibilities

• Welcoming new clients onto the platform
• Dealing with client requests via phone, live chat or email and in a timely manner
• Managing tickets regarding shipping issues and requests
• Following up with existing clients by phone or email
• Providing excellent customer service and technical support
• Demonstrating empathy by listening attentively to customer concerns
• Ensuring that all customer care needs are resolved in a timely fashion
• Maintaining high customer satisfaction ratings and service level agreements

Requirements

• Warm, empathetic personality
• Drive for continuous improvement
• Fluency in English and Spanish
• Excellent communication skills
• Great time-management skills
• Great team-working skills
• Able to work under pressure and handle stress
• Strong ability to multitask
• Strong computer skills
• Being reliable, professional and positive
• Ability to work independently and remotely
• Working on Pacific Standard time
• Residing in Mexico

• Experience with sales / service software like Zendesk, chats, CRMs - a plus
• Prior experience in the shipping industry is a plus
• Fluent in French and / or Mandarin is an asset

We offer

• Work in a dynamic environment
• Free expression of opinions and ideas, inspiring creativity and innovation
• Experience of a start-up culture
• Job progression and professional development
• Great team with an awesome company culture
  
• Employee stock ownership plan (ESOP)

We welcome all qualified applications and will contact shortlisted candidates only.