Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

• Oversees daily work assignments and operations of Front Desk, Bell Services, Recreation and Self Park.
• Daily hotel operations include checking daily events, bulletin boards and up to date on changes, new procedures, and events.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Responsible for quality, consistency, and presentation of all services and products offered to guests and employees.
• Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Promotes positive guest/employee relations and retention.
• Perform other duties as assigned.
• Other duties as assigned.

Qualifications

• A High School Diploma or equivalent is required and three (3) years of front office experience in a leadership role or an equivalent combination of experience of education and experience.
• A bachelor's degree in hospitality management is preferred.
• Proficient in hotel front desk software and knowledge of MS Office software programs such as Excel, Word, and Outlook.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.