Position Overview

The Sales Coordinator is responsible for the accurate coding, setup and maintenance of all retail and food service products in GS1 Canada and ecommerce listings and portals to enable smooth movement of finished goods from order entry to production through customer delivery. Coordinates and enters incoming Purchase Orders in a timely manner and ensures they are compliant for price agreement, quantity, quality agreement and all applicable terms and conditions.

Major Responsibilities

1. Sales Support: Assist the Sales team by writing Purchase Orders, communicating adjustments or special requests with Shipping/Production, and maintaining inventory levels to ensure Purchase Orders are filled in full. Manage customer specific web portals for order management and data entry.
2. GS1 Set Up and Maintenance: Complete the setup of all retail and food service products in GS1 Canada with Marketing and Nutritional information. Submit products for imaging. Ensure all imaging and product information is current and accurate. Receive and approve GS1 Canada invoices. Prepare customer listing forms which includes price, product specifications and shipping details. Manage and update GS1 and ECCnet listings of all products.
3. Production Order Support: Liaise with Sales Team to create and release daily Production Order by confirming fresh and frozen purchase orders, stock on hand to fulfill them, and capacity in Production department at start of shift, mid shift and after end of shift to ensure orders are ready to ship when transportation is scheduled for pick up. Enter orders in i-Trade.
4. New Product Launch: Assists as needed with the planning and execution of new product launches by documenting customer specifications, raw materials, packaging, and pricing. Validate details with Sales, Plant, Finance and Regulatory teams after first time orders are submitted.

Daily Activities

Under minimal supervision, performs all duties related to Purchase Order entry and post-entry supply chain tracking, with the following essential duties and responsibilities:

• Review existing and coordinate setup of all other products onto GS1, EECnet and various customer portals to enable expanded e-commerce across Canada
• Responsible for the accurate entry, proofing, maintenance and submission of purchase orders based on customer demand, stock replenishment and management direction
• Maintain superior level of accuracy while creating and verifying purchase order information including proper product costing, shipping instructions, etc.
• Maintain and communicate variances/delays with customer orders
• Routine Purchase Order review and follow-up, and expediting of orders
• Communicate directly with Suppliers and Customers in relation to order processing as required to resolve issues and receive order acknowledgements
• E-File all order documents and electronically attaches to appropriate system locations per document management system
• Maintain status updates and monitor production, document correspondence, data, relay information required for timely production
• Oversee entire order process from order receiving to shipment
• Support customer product launches
• Assist Sales team with customer key specific projects and tasks

Key Success Measures

• Product availability is per Company plan
• Plant and Customer shipments ship and deliver on time in adherence to delivery schedules and without errors in product type, quality, or quantity
• Inventory control is such that product wastage and shortages are per Company plan
• Surveyed and measured Shareholder, third party supplier, shippers, ports, Sales, and customer feedback scores meet or exceed target around quality, service, and product availability
• Smooth set up and maintenance of e-commerce operations across Canada

Qualifications & Considerations for the Position

• Post-Secondary degree / diploma in a related field
• 2-3 years of experience in a sales coordination or retail support role, demonstrating an understanding of sales operations and customer service
• Strong understanding of the concepts of Electronic Data Interchange (EDI) process, (SPS Commerce), and GS1 and ecommerce portal set up and maintenance
• Excellent time management skills, and exhibits strong problem solving skills
• Proven organizational skills, with the ability to multitask and work independently with a sense of urgency and attention to detail
• Excellent English writing skills to write product descriptions and some social media content
• Demonstrated ability to handle high work volumes and multiple priorities with consistent high quality and adherence to strict deadlines
• Enthusiastic, flexible and consistent with a strong team work attitude
• Professional and positive interpersonal and communication skills to work collaboratively with internal and external parties

For information about the company, go to www.thelambcompany.com

Only qualified candidates will be contacted for an interview.

The Lamb Company is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.

The Lamb Company is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process. Please contact Human Resources if accommodation is required.