What we do and are proud of

At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.

Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.

Why this role is significant

The Night Auditor is responsible for ensuring all daily sales transactions are accurately completed and accounted for while overseeing resort operations throughout the night. This role requires strong problem-solving and critical thinking skills to identify and resolve variances in cash-outs, floats, or sales reports. As the face of the resort during overnight hours, the Night Auditor assists guests in whatever capacity is required and ensures security and smooth operations.

This is a part-time opportunity, ideal for those available to work overnight on Fridays and Saturdays from 11:00 p.m. to 7:00 a.m.

A day in the life

• Serve as the primary point of contact for overnight guest arrivals and departures.
• Process check-ins, check-outs, reservations, and special requests using StayNTouch (PMS).
• Respond to guest needs and concerns with grace and efficiency, delivering a high level of personalized service.
• Monitor resort security systems including cameras and alarms, conduct safety checks, and respond to overnight incidents.
• Act as the primary contact for emergency response, coordinating with emergency services if required.
• Perform end-of-day reconciliation across all sales outlets including rooms, spa, and dining.
• Audit POS transactions, batch terminals, and balance all financial records accurately.
• Investigate and resolve discrepancies in cash-outs, floats, refunds, and adjustments.
• Prepare and secure bank deposits and submit audit reports for departmental review.
• Maintain detailed records of financial activity, highlighting variances or concerns.
• Provide a clear and detailed handover to the morning team outlining any guest issues, incidents, or pending items.
• Ensure the front desk area is clean, organized, and ready for morning operations.
• Input operational data, update guest profiles, and maintain accurate records across systems.
  

What we hope you'll bring to the team

• Previous experience in night audit, accounting, or administrative role is considered an asset.
• Strong understanding of PMS and POS systems.
• Familiarity with auditing practices, cash handling, and reconciliation processes.
• Detail-oriented with strong numerical accuracy and analytical skills.
• Calm under pressure with strong decision-making in overnight or emergency situations.
• Exceptional communication and guest service abilities.
• Self-directed, reliable, and capable of working independently overnight.
• Comfortable adapting to shifting priorities and taking initiative to resolve issues.

What's in it for you

• This position offers a competitive wage of $23$25 per hour, based on experience and internal equity.
• Extended health and dental benefits after three months of employment.
• An award-winning workplace, recently recognized as Outstanding Workplace of the Year.
• Personal and professional development opportunities.
• Employee perks, including 50% off at the Pub, Arbutus Room, and Spa treatments, free hotel stays, and discounts for friends and family.

At Brentwood Bay Resort, we believe that a wide range of experiences can contribute to your success in this role. Even if you dont meet every requirement, we encourage you to apply if you believe youd be a great fit.

Wed love to hear from you! Please note that while we appreciate every application, only those selected for an interview will be contacted. Brentwood Bay Resort is proud to be an equal opportunity employer, and we welcome applications from individuals of all backgrounds.