ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.
ARC Business Solutions Inc. is currently seeking individuals with experience as a CRM Implementation Project Manager for immediate opportunities. This is for a one year term and the role is hybrid in Calgary.
ROLE: CRM Implementation Project Manager
The successful candidates must possess demonstrated experience in the following areas:
MANDATORY:

• 5+ years working on software implementation projects with a focus on CRM implementation
• Familiarity with Banner ERP is an asset
• Experience working with cross-functional teams
• Post-secondary experience an asset
• Experience leading and motivating large teams through change

• Lead the development of project plans, timelines, and milestones to deliver the CRM implementation phases on time and within budget
• Coordinate project activities, monitor progress, and adjust plans as necessary to ensure successful delivery
• Facilitate project meetings, status updates, and decision-making processes
• Collaborate with program/project teams, departments, IT, and external partners to define project objectives and success criteria
• Collaborate with the business lead to support effective project communications between project teams manage expectations, and address concerns promptly
• Develop training and communication plans to support user adoption and engagement
• Identify, assess, and mitigate risks association with the implementation
• Troubleshoot issues, escalate as needed, and develop solutions to keep project on track
• Maintain thorough documentation of project activities, risks, and resolutions
• Gather feedback from stakeholders and users to assess satisfaction and identify future needs
• Contribute to the development of best practices and lessons learned for future projects

Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process.
We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number RB:CRMPM in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.

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