*** Internal Only***MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the swxw7mesh, sellwitulh, xmkym, qiqyt, scwan msteyx, kikm, qicy, qa:nn, SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Program Support Worker to join our Newcomers Building Program team! Not sure if you're 100% qualified? We encourage you to apply anyway!

POSITION FUNCTION:

The Program Support Worker provides administrative and client support services. Provides support in the planning and coordination of programs and services for Seniors, MAP Alliance, and LGBTQI2S+ communities. The program support worker completes tasks to support multiple programs in both direct client service delivery programs (IBelong, Seniors) as well as non-direct program delivery - (The Alliance for Case Management).
KEY RESPONSIBILITIES:
Admin Support

• Filing, iCare uploads, photocopying, emailing, minute-taking, and word processing documents for the manager and staff as needed.
• Collect, monitor, and compile client profile and intake information, day-to-day program statistics, and quantitative data as required, and input them into the appropriate databases in a timely manner.
• Provide administrative support for reports, client records, and forms. Maintain confidentiality in all matters related to client information.
• Provide administrative support, including scheduling meetings, coordinating logistics, and maintaining program documentation
• Prepare flyers, leaflets, and advertising for program as required.
• Conduct client outreach and engagement to connect newcomers and vulnerable populations with settlement resources.
• Verify accounting codes and process invoices related to program/departmental costs.
• Maintain the inventory and order office/class/program supplies.
  
• Organize photocopier codes, generate monthly photocopy billing reports, and forward to Finance & Administration. Provide simple photocopier trouble-shooting and maintenance.
• May maintain employee files re attendance, holidays, and sick time.
• assist staff to plan special events (i.e. forums, dialogues, and community events) for clients and act as a central contact for special events

Facility Support

• Provide general orientation to the facilities for clients/community partners/stakeholders both in person and over the phone
• Maintains order and cleanliness of assigned areas of the facility
• Responsible for conducting or working with the manager to conduct all emergency drills
• Monitors the need for repairs, equipment maintenance, and upgrades and liaises with Operations and outside contractors
• Maintains a welcoming, inclusive, family friendly environment that provides safety and security for clients
  

Client Services

• Provide information and referrals for telephone and walk-in inquiries to MOSAIC and community programs and services
• Conduct client outreach and engagement to connect newcomers and vulnerable populations with settlement resources
• Be familiar with enrolment procedures and policies and program/operations policy manual
• Promote program to interested clients, and answer client questions both in-person and by email regarding registration. Refers complex questions to manager for follow-up
• Register clients using appropriate database and procedures and ensure required payments are received and processed
• Keep client attendance records and forward monthly reports and attendance sheets
• Assist in developing and maintaining cross-referral pathways among service providers to enhance client support.
• Understand and participate in the evaluation of the program or project; assists with administration of feedback surveys.
• May document client activities in data base(s),
  • Assist in data collection and program evaluation to measure impact of program and/or services and improve services

QUALIFICATIONS:

Knowledge

Documentation of services and diversity, standard office equipment, and specific knowledge related to the function or the focus of the program, project, or service

Education/CertificationsHigh School completion and training or experience related to standard office equipment practices.
Skills/Abilities

MS Office suite, publishing software, database software
English communication skills, other languages an asset
Conflict resolution skills
Cultural sensitivity
Organized and able to set priorities and meet deadlines
Customer Service Skills
Initiative
Problem-solving skills
Able to manage stress
Able to work independently and with a team
Tactful, discrete, diplomatic, patient, flexible

Experience

Several years of experience with reception and office procedures. At least one year of experience working in a client oriented position, or a related field working with immigrant populations and/or diverse cultural backgrounds, and/or comparable education or other program, project or focus specialties. Fluency in a second language is an asset.

Physical Requirements

Sitting, standing, bending, and ability to lift 10 k.

Other

Current, satisfactory Criminal Record Check if required by policy, law and/or employment contract

HOURS: Full-Time35 hours per week.

The successful candidate may be permitted to work a hybrid work model (combination of in-office and remote work).

Candidate must be able to commute to 5575 Boundary Rd.Vancouver, British Columbia (Hybrid)

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: Monday, April 7 at 4:30 PM

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful Workplace andCode of Conduct. As of September 18, 2023 MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.