Implementation Specialist - Client Onboarding

About Effortless Admin

Effortless Admin is Canada's fastest growing benefits administration platform, providing employers with powerful technology to streamline their employee benefits programs. Our cloud-based solution integrates seamlessly with insurance carriers and HRIS systems, delivering an exceptional user experience to employers across Canada. As we scale our operations to meet increasing market demand, we're seeking talented professionals to join our implementation team.

Position Overview

Full-Time | Edmonton, AB | On-site

Your Impact

As an Implementation Specialist, you'll play a critical role in our client success journey, leading the technical onboarding and implementation of our platform for new clients. You'll manage the entire implementation lifecycle from kickoff to go-live, ensuring smooth data migration, system configuration, and stakeholder training. Your expertise will directly contribute to client satisfaction, retention, and our company's reputation for excellence.

What Youll Do

In this dynamic role, you'll leverage established implementation methodologies while adapting to each client's unique requirements. Your core responsibilities will include:

• Lead client implementation projects from kickoff to successful go-live, following our proven methodology
• Conduct needs analysis sessions and document client requirements for system configuration
• Create and execute detailed implementation plans with clear milestones and deliverables
• Lead client training sessions to ensure adoption and proficiency with the platform
• Coordinate cross-functional teams (development, support, QA) to resolve technical issues
• Manage scope, timeline, and stakeholder expectations throughout the implementation cycle
• Document processes, configurations, and client-specific requirements
• Facilitate a smooth transition from implementation to ongoing support

Your Expertise

Must-Have Qualities:

• 2+ years of client-facing implementation or onboarding experience, preferably in SaaS, HRIS, or benefits administration software
• Strong project management skills with ability to manage multiple implementations simultaneously
• Experience configuring software platforms to meet client specifications
• Excellent communication skills to translate technical concepts to non-technical stakeholders
• Problem-solving mindset with the ability to anticipate challenges and develop solutions
• Detail-oriented approach to documentation and process management
• Adaptability to changing priorities and requirements
• Customer success orientation with a focus on driving adoption and satisfaction

Nice-to-Have Experiences:

• Experience with enterprise HR or benefits software implementations (Workday, ADP, Bamboo HR, etc.)
• Understanding of Canadian employee benefits administration
• Familiarity with group insurance products (health, dental, life, disability)
• Experience with data migration and API integrations
• Knowledge of change management principles
• French language proficiency (asset)
• Technical certification in project management or related field

Why Choose Us?

• Technology Leadership: Help shape the future of benefits administration technology in Canada
• Growth Trajectory: Join a rapidly scaling company with abundant career advancement opportunities
• Client Impact: Directly influence the success of enterprise clients across Canada
• Comprehensive Benefits: Competitive salary, full benefits package, and performance incentives
• Collaborative Culture: Work alongside passionate experts in a supportive, innovative environment
• Professional Development: Continuous learning opportunities and skill development programs

Join Our Journey

At Effortless Admin, you'll build your expertise at the intersection of HR technology and benefits administration while contributing to our mission of transforming how Canadian employers manage their benefits programs. If you're passionate about implementation excellence and creating exceptional client experiences, we want to hear from you!