JOB DESCRIPTION: Retail Associate

If you are excited about being part of the team at a unique outdoor experience, then keep reading! Malahat SkyWalk is an exciting tourist attraction on Southern Vancouver Island. The experience includes a Welcome Centre, a 600-metre accessible treetop walk through a beautiful coastal forest leading to a 10-storey architecturally stunning Spiral Tower offering unparalleled views of southern Vancouver Island. Perfect for all ages and abilities, the SkyWalk experience provides a stunning new perspective of beautiful southern Vancouver Island and is truly a must-do activity in British Columbia. Our team is passionate about connecting with guests, sharing the beauty of our destination, and creating memorable moments through storytelling and exceptional service. Join the team at Malahat SkyWalk, where breathtaking views meet exceptional guest experiences!

Position Overview

We are seeking friendly, professional, and motivated individuals to join our Gift Shop Team as Retail Associates. This role is more than just sales-it's about creating lasting memories through exceptional customer service, meaningful interactions, and sharing the unique stories behind our products and destination.

Duties and Responsibilities (include, but are not limited to)

In this role, you will:

• Deliver outstanding customer service by engaging with guests in a professional, prompt, and friendly manner
• Share the stories behind our products and the Malahat SkyWalk, enriching the guest experience through meaningful storytelling and knowledge of our destination
• Assist with the sale of merchandise, achieving sales targets, and ensuring alignment with the business's goals
• Maintain a clean, organized, and visually appealing store environment
• Merchandise inventory, restock shelves, and assist with inventory management
• Operate the Point-of-Sale (POS) system accurately and ensure accountability for daily cash handling and reconciliation
• Support other Malahat SkyWalk departments as needed to ensure smooth operations and exceptional guest experiences
• Other duties as assigned

Required Experience, Abilities and Qualifications To excel in this role, you should demonstrate:

• A friendly and confident demeanor, with the ability to build rapport quickly with guests
• A love for storytelling and a passion for sharing knowledge about our products and destination to create a deeper connection with guests
• Strong interpersonal skills, with a polite and tactful approach to interacting with guests of all ages and nationalities
• A thoughtful and professional approach to handling public interactions
• The ability to work independently as well as collaboratively within a team
• Excellent communication skills (verbal and written)
• Capacity to safely lift and carry objects weighing up to 50 pounds

Asset Qualifications

The following qualifications are not mandatory; however, they are preferred and will be considered assets:

• Previous experience in retail, tourism, or guest services.
• Experience using computer-based POS systems.
• A valid driver's license and access to a reliable vehicle.
• Proficiency in a second language.
• BC FOODSAFE Level 1 and BC Serving It Right certifications
• Basic First Aid (OFA Level 1)

Work Conditions

• This position requires flexibility to accommodate the needs of the business, including evenings, weekends, holidays, and on-call shifts.
• Cross-training in other departments will be required to support the overall guest experience at Malahat SkyWalk. You will also be required to learn about our location, its history, foliage and geography, etcetera in order to answer questions from our guests.
• This position requires working in variable weather conditions.

Malahat SkyWalk is an equal opportunity employer that values diversity and inclusion in the workplace and is committed to providing a workplace free of harassment and discrimination. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.

We thank all of those who apply. Only those selected for further consideration will be contacted.

Malahat SkyWalk gratefully acknowledges that we live, work and play on the traditional and ancestral territory of the Malahat Nation, part of the Coast Salish Peoples.

Pay Range: $ 22.00 - $24.75 per hour

Position Type: Full Time (one position) NOTE: Based on Operational requirements, there is the potential for additional Seasonal positions. Seasonal positions may be Full Time or Part Time.

Position Status: Regular (see note above)