Description

Responsibilities: Create effective, user friendly and visually appealing interfaces. Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing. Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required. Take a user-centered design approach and rapidly test and iterate the designs. Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes General Skills: Relevant experience creating GUI designs based on user interaction and performance Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications Proficiency with design and prototyping tools Thorough understanding of the limitations and appropriate use of web development technologies Experience in designing online programs with emphasis in the emotional aspects of human experience Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces Experience facilitating the client?s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces Experience identifying design problems and devising elegant solutions Experience making strategic design and user-experience decisions related to core, and new, functions and features Experience gathering user feedback to configure existing interfaces A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience Desirable Skills: Knowledge of network security and network protocols.

SkillsExperience and Skill Set Requirements

Service Design 50%

• Leads and co-ordinates concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes and methods in the context of existing and anticipated business needs and best practices
• Acts as the primary service design consultant within multidisciplinary project teams for service design projects, defining the project approach in the initiation stage, and thereafter leading on key service design activities such as: (must have)
  • User needs mapping
  • User research (exploratory and evaluative)
  • Stakeholder mapping
  • Personas
  • Journey mapping
  • Collaborative design
  • Prototyping
  • Service blueprint
• Plans, leads and co-ordinates the design, development, prototype testing, and implementation of new solutions for service delivery
• Reviews service design aspects post-implementation to assess performance of new processes and practices; (must have)
• Develops process improvement objectives, critical success factors, key performance indicators, and measurement and target metrics to facilitate continuous improvement
• Respond to emerging business and policy issues and client requirements by developing and recommending innovative integrated/digital service delivery strategies and solutions, and by facilitating change management and business reengineering processes
• Leads the design, development and deployment of tools, methods, processes and standards to ensure the integrity and validity of the service design function and outcomes
• Researches and analyzes the integrated service requirements of government, partner ministries, and customers, and takes into account a user-centered perspective to service delivery
• Develops and recommends strategies to meet integrated service delivery objective; ensures documentation of business processes, methods, practices and associated tools is current and complete
• Facilitate change management with service providers and client ministries to add new products and services across all service delivery channels including digital service delivery systems
• Participates in business planning activities including the development of Management Board submissions in support of service improvements, operational strategies, coordinates service design engagement processes

Expertise 20%

• Provides service design expertise to service owners, managers, clients and users and others, including making presentations and recommendations to the relevant ADM as senior responsible officer for the service in question
• Participates in the evaluation and selection of external vendors; prepares statements of work, Request for Proposal (RFPs) and other documentation
• Participates in project and advisory committees to provide service design advice and expertise, reports and recommendations, and to co-ordinate testing, implementation and post-implementation review planning (must have)
• Researches trends, developments and best practices in service design in order to ensure service design projects reflect and introduce optimal processes, practices, methods, tools and performance indicators
• Leads, develops and participates in knowledge-sharing initiatives to the ADM level to raise awareness and acceptance of service improvements, benefits and understanding of potential risks incurred by inconsistencies and failure to improve

Stakeholder Relations -20%

• Initiates partnerships and leads/participates in enterprise wide projects with other ministries, jurisdictions or the broader public sector having impacts on ministry and corporate program delivery
• Develops internal and external stakeholder relationships to partner on key business process, practices, standards and methods.
• Consults with clients on general service processes, practices and methods, and to agree on project deliverables
• Consults with vendors, consultants and peers in the community and in other jurisdictions to address service design trends, developments and issues

Team Leadership/Guidance 10%

• Manages multi-disciplinary service design project teams through all phases of complete projects, including agreeing scope and deliverables, developing the project charter, planning, resourcing, prioritizing, scheduling, monitoring, problem solving, guiding staff and reporting with recommendations. (must have)

Hybrid: 3 Days onsite / 2 days remote

must have:

User needs mapping

User research (exploratory and evaluative)

Stakeholder mapping

Personas

Journey mapping

Collaborative design

Prototyping

Service blueprint

Prior experience with DDR (Digital Dealership Registration) Project