Resort Manager/Director of Operations

THIS JOB IS LOCATED IN KANANASKIS, AB.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Reports to: General Manager

We are seeking a passionate Resort Manager to oversee the operations of our lifestyle luxury resort. Pomeroy Kananaskis Mountain Lodge is a 400+ room Autograph Collection by Marriott, located 60 minutes west of Calgary International Airport. This role requires a dynamic leader committed to delivering unparalleled guest experiences, managing profitability and fostering a culture of excellence across the resort. The ideal candidate will demonstrate exceptional leadership skills, operational expertise, and a strong commitment to brand values. As Resort Manager you will lead the Rooms, Engineering and Food & Beverage teams to deliver an exceptional experience for our guests and employees.

Qualifications

• A minimum of 5 years as a key operational department head within lifestyle luxury or luxury resorts
• Strong ability to analyze and interpret financial data, create budgets and manage financial performance to meet targets
• Demonstrated success in managing operations to achieve efficiency and profitability
• Skilled in managing relationships with internal and external stakeholders. Strong communicator who is able to convey messages to a diverse audience
• A degree in Hospitality Management, Business Administration, or a related field is preferred

Key Focuses

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to drive guest experience and desired financial results
• Reviews financial reports and statements to determine how Operations is performing against budget
• Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance
• Strives to maintain profitability without compromising guest/employee satisfaction
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence
• Makes and executes key decisions to keep property moving forward towards achievement of goals

Managing & Leading Property Operations

• Demonstrate unwavering tenacity and commitment to achieving goals, fostering alignment, and elevating performance across all departments
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
• Demonstrate active listening, empathy, and collaboration to build effective relationships with guests, staff, and stakeholders
• Show social awareness and cultural sensitivity to provide personalized and respectful guest services
• Regularly engage with guests and staff to understand their needs and concerns
• Apply critical thinking and problem-solving skills to address challenges and make informed decisions. Analyze data and trends for opportunities and innovation, adapting strategies to changing circumstances and market conditions
• Walks buildings on a regular basis speaking with employees & guests to understand business needs and assess operational opportunities
• Ensures employees are treated fairly and equitably

Leadership & Coaching

• Observes service behaviors of employees and providing feedback to individuals and/or managers
• Uphold high standards for performance, holding team members accountable
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
• Stays knowledgeable of leadership talent at property
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees

Lives the Core Values

• Understands that their people are their customers and does not fail to keep promises
• Demonstrate unwavering tenacity and commitment to achieving goals, fostering alignment, and elevating performance across all departments
• Exhibit a proactive attitude, consistently seeking opportunities to enhance operational efficiency and enrich the guest experience
• Personal communication, interactions, and behaviour support all five of the organization's core values

Team you will lead: Operational Executive Team and Operational Department heads

Amazing Perks:

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Health and Wellness benefits (some restrictions may apply)
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.