Dispatcher

Are you a skilled professional with a passion for customer service and logistics? We are looking for a dedicated and highly organized Dispatcher to join our team in Langley, BC. This role is ideal for someone who thrives in a fast-paced environment and takes pride in ensuring efficient scheduling and coordination for passenger satisfaction.

Position Overview

Reporting to the General Manager, the Dispatcher is responsible for scheduling and coordinating a team of 40+ drivers, managing driver and vehicle assignments, and ensuring reliable daily service.

This is a full-time position (40 hours per week), Monday through Friday during the afternoons and evenings. Exact shift times will be determined based on operational needs.

Compensation: $26.00 - $28.00 per hour

Key Responsibilities

• Perform dispatch duties, as directed by the General Manager
• Receive and respond to emergency assistance or service requests from dispatched resources
• Prepare daily operator work and run schedules, aligning with company and partner objectives
• Communicate effectively by providing clear and concise instructions, updates, and directions
• Advise personnel on route or traffic issues that may impact operations or customer service
• Relay work orders, messages, and other communications using a variety of systems, including computer-aided dispatching equipment
• Ensure compliance with laws, regulations, and company policies, completing necessary documentation
• Address customer and staff concerns, answering questions and handling requests professionally
• Maintain accurate dispatch files and records, including customer requests, service logs, payroll updates, expenses, and other dispatch-related documentation
• Order necessary materials and supplies for dispatch activities and assist with day-to-day administrative tasks
• Retrieve AVL (Automatic Vehicle Location) data and print maps as needed
• Utilize various computer applications and databases to support dispatching operations
• Track vehicle mileage, fuel usage, repairs, and expenses, generating reports as required
• Process and update payroll adjustments throughout the sign-up period

Qualifications

• High school diploma or equivalent
• Previous experience in a Dispatch role considered an asset
• Administrative or office experience preferred
• Experience with electronic dispatch software considered an asset
• Ability to remain composed and professional in high-pressure situations
• Excellent communication skills with strong attention to detail
• Strong organizational and time management abilities
• Diplomacy and tact when handling customer and employee interactions
• Proficiency in Microsoft Word, Excel, and Outlook