The Alzheimer Society of Torontos vision is a world without Alzheimers disease and other dementias. Our mission is to alleviate the personal and social consequences of Alzheimers disease and related dementias and to promote research.

Our Values:

Collaboration Accountability Respect Excellence

Position Title: Intake Coordinator

Reports to: Manager, Clinical Programs

The role of the Alzheimer Society of Toronto is to offer support, information, and education to people with dementia, their families, and their caregivers, to increase public awareness of dementia, to promote research, and to advocate for services that respect the dignity of the individual.

The Intake Coordinator will be responsible for managing and processing all referrals coming from the community (including health care professionals and self-referrals), enter client information in the system, ensure all documentation is completed, triage client needs, recommend applicable programs and complete referral to ensure timely delivery of client services.

What Youll Be Doing:

Administrative

• Collect relevant intake information from referral sources
• Monitor and keep files up-to-date
• Liaison with justice partners and community agencies/private practitioners
• Complete intake screening, referral forms and other documentation
• Enter data into the electronic database (AlayaCare) and do statistical reporting
• Participate in agency functions, as required
• Collaborate with agency staff and community referral sources
• Develop, implement and evaluate counseling procedures and policies
• Provide written documentation on participants (internal and external)
• Collect appropriate client statistics
• Maintain intake calendar for all counseling and program staff
• Act as a resource to those in the community on dementia related resources
• Schedule and reschedule appointments, as required
• Support and supervise field placement students as needed

Counselling

• Perform assessment and screening with all clients
• Explore in a sensitive manner the nature of the request for service, e.g. presenting problem, request for service, precipitating factors
• Identify issues that are not appropriate for AST services and make referrals to other programs/agencies as needed
• Maintain an inventory of internal and external resources
• Participate in clinical and program team meetings
• Speak with clients on the phone or in-person and match clients with the appropriate counselor Provide one-on-one counseling to participants appropriate to their individual needs
• Provide one-on-one triage counseling to clients appropriate to their individual needs
• Coordinate participant programs by working with other staff to assess, design, and implement individual program plans
• Assess participants barriers to service, develop strategies to reduce these barriers, monitor and evaluate results
• Provide support to clients and advocate on their behalf
• Provide input into staff meetings
• Maintain the required standards of confidentiality at all times
• Perform other duties as assigned by supervisor/manager

This is a hybrid role which requires a minimum of (1) day in the office per week.

What You Bring:

• University degree in social sciences or related field or equivalent education/experience
• 1-2 years of experience of social service work is an asset
• Previous experience in performing assessments and in intake or triaging position
• Previous customer service experience is essential
• Experience in working with Alzheimers disease or other dementias an asset
• Strong Communication skills (verbal and written)
• High level of interpersonal skills and customer service delivery skills
• Strong proficiently use Microsoft Office (Word, Excel, PowerPoint)
• Must be proficient in computer skills including database management skills
• Demonstrated ability to work with a team
• Excellent attention to detail, accuracy; strong organizational and time management skills
• Creativity, resourcefulness and ability to take initiative
• Ability to adhere to established policies, guidelines and instructions
• Ability to speak languages other than English is an asset
• Knowledge of individualized programming (e.g. needs assessments, implementation strategies and evaluation techniques
  

What We Offer:

Work life balance is important to us here at the Alzheimer Society. That is why we offer our employees:

• A generous employer paid benefit plan
• A Defined Contribution Pension Plan with up to 5% employer matching after one year of service
• Paid Personal Days (2) and Equity Floater Days (3) per fiscal year, that can be used at any time
• Hybrid working arrangements include working from home, choice of offices and flexible hours
• Paid professional development opportunities

Hiring Range & Salary Range:

Hiring Zone: $50,000 - $55,000

Commitment to Equitable Recruitment:

The Alzheimer Society recognizes the value and dignity of each individual and ensures everyone has genuine, open, and unhindered access to employment opportunities, free from any barriers, systemic or otherwise. Accommodations are available on request for candidates taking part in all aspects of the selection process, in accordance with the Human Rights Code and AODA.

The Alzheimer Society welcomes those who have demonstrated a commitment to upholding the values of equity and social justice and we encourage applications from First Nations, Inuit and Mtis, Indigenous Peoples of North America, Black and persons of colour, persons with disabilities, people living with dementia, care partners and those who identify as 2SLGBTQIA+.

We thank everyone for their expressed interest and are truly appreciative of the time individuals put into applying but with the limitations of time, only those selected for an interview will be contacted.

Closing Date: April 15th, 2025