Description

Deliverables:

The Resources will act as a subject matter expert on a variety of datacenter networks and cloud projects initiatives such as:

• Enabling and supporting the day to day operations of the Government of Ontario's datacenters (GDC, Colo3 and Business Connect), cloud providers (Azure, Amazon Web Services (AWS), IBM and Google clouds).
• Designing configuring advance security for existing Applications Hosting environment on premises and new cloud providers.
• Assist with complex migration from on premise to the public cloud providers.
• Assist in developing operational procedures and sustaining the Government Cloud offerings.

Key Responsibilities:

• Improve and support the day to day operations of AHS and Cloud applications (ex: patching, monitoring, etc).
• Integrate and secure cloud services for applications.
• Provide Operational Support for Networking/Security for GDC/Colo3, Business Connect/OPCS/Perimeter Firewalls for Azure and AWS 3. Daily operational changes, Incident/problem management.
• Provide on call/standby support when required. Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status. Must adhere to Service Level Agreement (SLA) metrics, device maintenance.
• Providing technical MoP for all changes.
• Ability to provide acquire network captures and articulate/document capture and point or root cause. Ability to work on Network/Security Project Initiatives along with all keep the lights on (KTLO) activities.

SkillsExperience and Skill Set Requirements

Evaluation Breakdown:

Selection Criteria

Max Points

Technology

Technical Experience

30

Using specific examples, please describe your technology experience

Cisco Nexus, ACI, Adaptive Security Appliance (ASA), F5, Check Point, Palo Alto. Daily operational changes, Incident/problem management.

Provide on call/standby support when required. Closure of tickets in a timely manner.

Keeping clients/management up to date on ticket status.

Strong conceptual and practical understanding of Networking (ACI) and VMware(NSX) - Building new infrastructure with automation as per design criteria.

Provide intake and incident resolution - Integration of services such as identity, logging and monitoring.

Provide reports as required.

Provide skills and knowledge transfer.

Provide solution status on various project being worked on.

Demonstration of leading projects and initiatives end to end (technical and non-technical.

Cloud Expertise

20

Using specific examples, please describe the most recent experience and demonstrate your knowledge with Cloud

Demonstrated knowledge and operational support experience with Azure/AWS/GCP/IBM Cloud providers or On-Premise Cloud environments that are of the same scale as the Government of Ontario Cloud or BPS environments. Demonstrated knowklege in scripting/coding using Agile/DevOps practices to improve service deliver

Incident Analysis and Problem Solving

10

Using specific examples, please describe your demonstrated knowledge/skills in Analysis and Problem-Solving

Ability to work on Network/Security Project Initiatives along with all KTLO activities. Daily usage of all Network Tools to provide proactive support (NNMI, HPNA, Nexus Insight, Netscout, Elastic, Algo Sec).

General Skills

10

Using specific examples, please describe your demonstrated knowledge/skills in Communications and Customer Service

Demonstrated experience of working with customers/key stakeholders and using communication skills to resolve operational issues, negotiate or document process related intelligence.

Hybrid: 3 Days onsite / 2 days remote

Must Haves:

Deep networking experience with various technologies.

Incident response experience.

Must have cloud expertise in networking technologies.

Must have client relationship skills

Nice to have:

Prior OPS experience.