Deliverables:

The Resources will act as a subject matter expert on a variety of datacenter networks and cloud projects initiatives such as:

• Enabling and supporting the day to day operations of the Government of Ontario's datacenters (GDC, Colo3 and Business Connect), cloud providers (Azure, Amazon Web Services (AWS), IBM and Google clouds).
  
• Designing configuring advance security for existing Applications Hosting environment on premises and new cloud providers.
  
• Assist with complex migration from on premise to the public cloud providers.
  
• Assist in developing operational procedures and sustaining the Government Cloud offerings.
  

Key Responsibilities:

• Improve and support the day to day operations of AHS and Cloud applications (ex: patching, monitoring, etc).
  
• Integrate and secure cloud services for applications.
  
• Provide Operational Support for Networking/Security for GDC/Colo3, Business Connect/OPCS/Perimeter Firewalls for Azure and AWS 3. Daily operational changes, Incident/problem management.
  
• Provide on call/standby support when required. Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status. Must adhere to Service Level Agreement (SLA) metrics, device maintenance.
  
• Providing technical MoP for all changes.
  
• Ability to provide acquire network captures and articulate/document capture and point or root cause. Ability to work on Network/Security Project Initiatives along with all keep the lights on (KTLO) activities.
  

Experience and Skill Set Requirements:

Must Haves:

• Deep networking experience with various technologies.
  
• Incident response experience.
  
• Must have cloud expertise in networking technologies.
  
• Must have client relationship skills
  

Nice to have:

• Prior OPS experience.
  

Skill Set Requirements:

Technical Experience:

• Cisco Nexus, ACI, Adaptive Security Appliance (ASA), F5, Check Point, Palo Alto. Daily operational changes, Incident/problem management.
  
• Provide on call/standby support when required. Closure of tickets in a timely manner.
  
• Keeping clients/management up to date on ticket status.
  
• Strong conceptual and practical understanding of Networking (ACI) and VMware(NSX) - Building new infrastructure with automation as per design criteria.
  
• Provide intake and incident resolution - Integration of services such as identity, logging and monitoring.
  
• Provide reports as required.
  
• Provide skills and knowledge transfer.
  
• Provide solution status on various project being worked on.
  
• Demonstration of leading projects and initiatives end to end (technical and non-technical.
  

Cloud Expertise:

• Demonstrated knowledge and operational support experience with Azure/AWS/GCP/IBM Cloud providers or On-Premise Cloud environments that are of the same scale as the Government of Ontario Cloud or BPS environments.
  
• Demonstrated knowledge in scripting/coding using Agile/DevOps practices to improve service deliver
  

Incident Analysis and Problem Solving:

• Ability to work on Network/Security Project Initiatives along with all KTLO activities. Daily usage of all Network Tools to provide proactive support (NNMI, HPNA, Nexus Insight, Netscout, Elastic, Algo Sec).
  

General Skills:

• Demonstrated experience of working with customers/key stakeholders and using communication skills to resolve operational issues, negotiate or document process related intelligence.