About MaRS

MaRS Discovery District (@MaRSDD) in Toronto is one of the worlds largest urban innovation hubs.

MaRS supports promising high-growth companies to scale their businesses globally, while tackling key societal challenges in areas such as Health, Cleantech, Finance, Transportation, AI, and others. In addition to helping start-ups launch, grow and scale, the MaRS community is dedicated to cross-disciplinary collaboration, commercialization of discoveries, and driving ideas to impact.

MaRS is the place where you can play ameaningful role in our innovation economy.

We understand qualifications on a job posting can be daunting. If you're passionate about the role and believe you can make a meaningful impact, we want to hear from you, even if you don't meet every listed qualification. Were always looking for great talent to join our team on planet MaRS.

We actively encourage all candidates, including equity-deserving communities, including those who identify as BIPOC, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

We want you to be comfortable being your most authentic self throughout our recruitment process. Please reach out to [email protected] if theres anything we can do to make your experience more accessible and inclusive, including accommodations. Include 'Accessibility Request' in your subject line.

About the Position

The Associate, Salesforce is responsible for assisting with the management and optimization of MaRS Salesforce environment. This role plays a key part in ensuring smooth operations through user management, data integrity, system configuration, and troubleshooting. Additionally, this role assists in automating processes and managing third-party integrations to enhance efficiency across departments.

This is a 1-year contract.

Key Responsibilities

• Salesforce Administration & User Support
  • Manage user accounts, roles, profiles, and permission sets.
  • Troubleshoot and resolve Salesforce-related issues for end users across multiple departments.
  • Assist with training and onboarding new users to improve adoption and system efficiency.
• Data Management & System Maintenance
  • Ensure data integrity through routine cleanup, deduplication, and validation.
  • Support data imports and exports using tools like Data Loader and Import Wizard.
  • Maintain documentation for system changes, workflows, and best practices.
• System Configuration & Process Automation
  • Assist in configuring Salesforce objects, fields, page layouts, record types, and validation rules.
  • Support the creation and maintenance of declarative automation tools like Flow and Process Builder.
  • Test and deploy system enhancements while ensuring minimal disruption to users.
• Reporting & Analytics
  • Build and modify reports and dashboards to provide insights to different business units.
  • Assist stakeholders in understanding and utilizing data to support decision-making.
• Integration Support
  • Assist in managing and troubleshooting third-party integrations connected to Salesforce.
  • Work with internal teams and vendors to ensure smooth system interoperability.
  • Act as Salesforce Ambassador, supporting business users in their use of Salesforce and other SaaS tools and provide timely problem resolution/system training

Qualifications

• Salesforce Administrator Certification (equivalent experience will be considered).
• 1-2 years of Hands-on experience with Salesforce administration and configuration, including:
  • User management
  • Reports - Create and update reports, dashboards, and workflows to meet business needs.
  • System Configuration Familiarity with custom fields, page layouts, record types, and validation rules.
  • Data Management Ability to perform data imports/exports and maintain clean, accurate records.
  • Automation Basics Understanding of Flow, Process Builder, and other Salesforce automation tools.
  • Salesforce Integrations - Basic understanding of Salesforce integrations (e.g., APIs, third-party tools).
• Eagerness to Learn:
  • A growth mindset and willingness to continuously learn Salesforce features and updates.
  • Interest in pursuing Salesforce certifications (e.g., Salesforce Administrator).
• Communication Skills:
  • Strong verbal and written communication skills to interact with team members and end-users.
  • Ability to explain technical concepts to non-technical stakeholders.
• Self-Learner
  • Proactive in using resources like Salesforce Trailhead to expand knowledge.
    
• Problem-Solving Attitude
  • Critical thinker who can analyze issues and propose solutions.
  • Proactive approach to identifying and resolving issues.
  • Ability to think critically and propose solutions.
    
• Detail-Oriented:
  • Pays attention to accuracy and quality of work.
  • Ensures data integrity and system reliability.
    
• Team Player
  • Works collaboratively with multiple departments to support business needs.
• Positive Attitude:
  • Enthusiastic and optimistic about contributing to the team.
  • Willing to take on challenges with a can-do mindset.
• Self-Motivated:
  • Demonstrates initiative and takes ownership of tasks.
  • Willing to go the extra mile to ensure success.
    

Applications will close at 5pm EDT on April 8, 2025.

Applicants must be legally eligible to work in Canada and reside in Ontario.

Salary Range: $$60,000 - $75,000, extended healthcare benefits, lifestyle spending account, and paid time-off.

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