Duties & Responsibilities (Outcomes to be monitored quarterly) Program Development & Support

• Oversee general operations and administration of the program
• Develop program structure & program specific training
• Gather, document, & track statistics as required
• Plan, administer & control budgets for programs, equipment and support services
• Establish rapport & liaise with MSS representatives
• Primary program contact for MSS & referrals
• Prepare reports and briefs as required
• Maintain a working knowledge of current Agency procedures and guidelines
• Liaise internally between Y-SHORE and other SCP programs
• Attend in bi-weekly meetings with CHIP (Centralized Housing Intake Process) agencies
• Assist in front line work when scheduling permits
• Other tasks as assigned

Staff Development & Support

• Review & revise job descriptions and responsibilities
• Review & revise program operation manuals as required
• Develop & Support Y-SHORE Team
  • Collaborate with Personnel Coordinator & Case Manager to fill team vacancies
  • Identify training and skill gaps & recommend training opportunities
  • Conduct check ins and reviews
  • Provide timely feedback and coaching
  • Apply SCP disciplinary policy as required
  • Update Personnel Files
  • Crisis Support

Youth/Team Support and Case Management

• Create opportunities for community and cultural connection
• Facilitate educational & recreational outings
• Prioritize specific life skill development and healthy lifestyles
• Develop and provide individual and group services and programming to youth

• Develop short and long term youth outcomes that are acceptable to all stakeholders
• Advocate for youth in the community & mediate when conflict arises

Quality Assurance

• Ensure that quality improvement becomes central to the evolution of the program
• Ensure the Y-SHORE program meet or exceed industry standards & best practices
• Ensure the Y-SHORE program complies with current agency policies & guidelines
• Ensure that contractual obligations are being consistently met or exceeded
• Ensure financial health of the program
• Adhere to both agency and funder reporting requirements
• Review, edit, and finalize all incident and disclosure reports
• Communication with community supports
• Track and report outcomes

Required Competencies

• Cultural awareness required
• Strongly developed interpersonal skills, emotional intelligence, & communication skills
• Exceptional organizational skills, time management, attention to detail, & accuracy
• Ability to work independently, multi-task, & meet deadlines

The Return:

• Making a difference in the lives of the youth of our community;
• Continuous learning and professional development opportunities;
• A genuine & passionate work family;
• Vacation Pay;
• Flexibility in Scheduling;
• Opportunity for movement & growth within Street Culture Project.
• Full benefit package & matching RRSP contributions.