Title: Program Manager - YSHORE

Reports to: Director

Based at: Community

Employment Type: Full Time, 35+ hrs /week

Hours: Flexibility in Scheduling Required

Wage Range: $24 - $28/hr based on experience and education

Supporting Contracts: Homelessness Partnering Strategy

Duties & Responsibilities (Outcomes to be monitored quarterly) Program Development & Support

• Oversee general operations and administration of the program
• Develop program structure & program specific training
• Gather, document, & track statistics as required
• Plan, administer & control budgets for programs, equipment and support services
• Establish rapport & liaise with MSS representatives
• Primary program contact for MSS & referrals
• Prepare reports and briefs as required
• Maintain a working knowledge of current Agency procedures and guidelines
• Liaise internally between Y-SHORE and other SCP programs
• Attend in bi-weekly meetings with CHIP (Centralized Housing Intake Process) agencies
• Assist in front line work when scheduling permits
• Other tasks as assigned

Staff Development & Support

• Review & revise job descriptions and responsibilities
• Review & revise program operation manuals as required
• Develop & Support Y-SHORE Team
  • Collaborate with Personnel Coordinator & Case Manager to fill team vacancies
  • Identify training and skill gaps & recommend training opportunities
  • Conduct check ins and reviews
  • Provide timely feedback and coaching
  • Apply SCP disciplinary policy as required
  • Update Personnel Files
  • Crisis Support

Youth/Team Support and Case Management

• Create opportunities for community and cultural connection
• Facilitate educational & recreational outings
• Prioritize specific life skill development and healthy lifestyles
• Develop and provide individual and group services and programming to youth

• Develop short and long term youth outcomes that are acceptable to all stakeholders
• Advocate for youth in the community & mediate when conflict arises

Quality Assurance

• Ensure that quality improvement becomes central to the evolution of the program
• Ensure the Y-SHORE program meet or exceed industry standards & best practices
• Ensure the Y-SHORE program complies with current agency policies & guidelines
• Ensure that contractual obligations are being consistently met or exceeded
• Ensure financial health of the program
• Adhere to both agency and funder reporting requirements
• Review, edit, and finalize all incident and disclosure reports
• Communication with community supports
• Track and report outcomes

Required Competencies

• Cultural awareness required
• Strongly developed interpersonal skills, emotional intelligence, & communication skills
• Exceptional organizational skills, time management, attention to detail, & accuracy
• Ability to work independently, multi-task, & meet deadlines

The Return:

• Making a difference in the lives of the youth of our community;
• Continuous learning and professional development opportunities;
• A genuine & passionate work family;
• Vacation Pay;
• Flexibility in Scheduling;
• Opportunity for movement & growth within Street Culture Project.
• Full benefit package & matching RRSP contributions.

As an equal opportunity employer we are committed to reflect the diversity of the youth we serve, and fully support inclusivity in the workplace. We strongly encourage Indigenous applicants to consider this opportunity.